Desktop Support Engineer

A&O Corsaire; Oslo; On-site; NOK 520,000 - 650,000; Full time

Job summary

A&O IT Group in Lysaker, Oslo is seeking an IT Engineer to deliver on-site deskside support and end-user services, covering devices, collaboration tools, and networked peripherals.

You will troubleshoot Windows environments, AD, and Office 365, and use ticketing systems with a focus on incident response and SLA adherence, while maintaining clear customer communication. Post-offer background verification applies.

Qualifications

• 1–3 years of Windows Desktop support experience.
• Proficient with Windows OS, AD and Office 365.
• Experience with Helpdesk ticketing systems (e.g., ServiceNow).
• Strong communication and customer service skills.

Responsibilities

• Handle Incidents and Service Requests and near desk support.
• Provide services to End Users, covering devices and collaboration tools.
• Support End User Devices including workstations, laptops and tablets.
• Support collaboration devices and video conferencing hardware.
• Manage network-attached devices like printers and scanners.
• Perform daily health checks on End User and network devices.
• Provide meeting room support and deskside service per standards.

Skills

Windows OS

Active Directory

Office 365

PC hardware

Anti-virus

Helpdesk systems

ServiceNow

MDM

Encryption

Troubleshooting

Multi-tasking

Communication

Tools

ServiceNow

Job description

Full time on-site - Lysaker, Oslo

The Role

• Handle Incidents and Service Requests and near desk support;


• Provide services to End Users that include the following;


• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,


• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;


• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax));


• Locally-attached devices (e.g. personal printers, projectors);


• Daily health checks to End User Devices and Network attached devices as required


• Meeting room support as required.


• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About You

• You will have a minimum 1-3 years' experience in Windows Desktop support.

Experience In

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).


• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.


• Proven analytical, troubleshooting, and problem-solving skills.


• The ability to multi-task, effectively determine priorities and meet SLA's.


• Excellent communication, rapport building and internal customer service skills.

If you are interested in the opportunity to work onsite with one of A&O IT Group's key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver 'fully managed' IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.

NO AGENCIES

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.