Head Of Onboarding

Rydoo Inc.; Oslo; On-site; NOK 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work policy

Salary and benefits

Upskilling through training

International team culture

Team events

Onboarding program for newcomers

Flexible work environment

Job summary

Rydoo is seeking a senior onboarding leader to own strategy, scale the onboarding function, and drive value for customers in a B2B SaaS setting.

Based in Oslo with a hybrid policy, you will collaborate cross‑functionally to streamline the customer journey and continuously improve time-to-value while coaching a high‑performing team.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years in onboarding, customer success, or related roles.
• Experience in B2B SaaS and cross-functional collaboration.
• Strong stakeholder management and communication skills.

Responsibilities

• Own onboarding strategy and drive scalable implementations.
• Lead and develop the onboarding organization with a customer‑centric culture.
• Develop strategies to optimize onboarding, improve satisfaction, and value realization.
• Define and maintain onboarding standards, documentation and best practices.
• Harmonize onboarding processes across business lines for consistency and scale.
• Own onboarding KPIs and outcomes; monitor in Planhat and drive improvements.
• Plan workforce, hiring, and capacity to scale the onboarding team.
• Drive operational excellence using automation and AI where applicable.
• Collaborate with Sales, Customer Success, Product, Support and Engineering.
• Act as escalation point for complex onboarding challenges.
• Deliver enablement and training for internal stakeholders.
• Champion customer advocacy and drive change across teams.
• Support organizational change initiatives and compliance with security policies.

Skills

People leadership

Customer onboarding

SaaS experience

Stakeholder management

Project management

Process standardization

Analytical thinking

Education

Bachelor's degree in Business Administration

Master's degree

Tools

Planhat

Job description

Since 2020, Semine has been building AI-driven technology designed to eliminate the repetitive, manual tasks that slow down accounting teams. By automating accounts payable processes and reducing administrative burden, Semine empowers finance professionals to focus on analysis, strategy, and value creation rather than data entry.

In July 2025, Semine joined forces with Rydoo and is now a Rydoo company. Together, we are advancing a shared vision: simplifying financial operations through intelligent automation. By combining Semine’s AI expertise in accounts payable with Rydoo’s trusted expense management platform - used by more than one million users worldwide - we are creating a comprehensive, AI-powered solution that streams both expenses and payables in one seamless ecosystem.

As a global team of more than 200 professionals, we believe technology should make complex processes simpler and more efficient. If you’re driven to build impactful solutions and shape the future of financial automation, you’ll fit right in.

Rydoo in a snapshot

• Ambitious international team
• 33 nationalities speaking over 15 languages
• 6 hubs across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.6 employer score on Glassdoor
• Hybrid work policy

Responsibilities

• Own the onboarding strategy and operational performance, ensuring smooth, efficient and scalable implementations that enable customers to realize value quickly.
• Lead and develop the onboarding organization, fostering a high-performing culture focused on customer success, accountability, collaboration and continuous improvement.
• Develop and implement strategies to optimize the onboarding experience, improve customer satisfaction, and reduce time-to-value.
• Define and maintain onboarding standards, methodologies, documentation and best practices to ensure consistency and quality across all customer engagements.
• Harmonize onboarding processes and ways of working across both business lines, ensuring successful integration, operational consistency and scalable best practices.
• Own onboarding KPIs and business outcomes, including onboarding duration, Time-to-Value, onboarding quality, customer satisfaction, implementation capacity and operational efficiency. Monitor performance in Planhat and drive continuous improvements.
• Lead workforce planning, hiring, resource allocation and capacity planning to ensure the onboarding organization can scale in line with business growth.
• Drive operational excellence by continuously improving processes, leveraging automation and AI where appropriate and identifying opportunities to increase efficiency and scalability.
• Partner closely with Sales, Customer Success, Product, Support, and Engineering to continuously improve the customer implementation journey and ensure customer feedback is incorporated into product and process improvements.
• Act as the executive point of escalation for complex onboarding challenges, coordinating cross-functional teams to ensure successful customer outcomes.
• Develop and deliver enablement and training programs for internal stakeholders involved in the onboarding process to ensure alignment and operational excellence.
• Champion customer advocacy across the organization, ensuring customer needs are reflected in onboarding strategies and decision-making.
• Lead organizational change initiatives related to onboarding, driving adoption of new processes, tools and ways of working across teams.
• Adhere to Rydoo's Information Security Policy, follow security best practices and participate in mandatory security training.

• Bachelor's degree in Business Administration or a related field; Master’s degree is a plus.
• Minimum of 5 years of experience in Customer Onboarding, Customer Success, Professional Services or a related customer-facing function, including at least 3 years in a people leadership role.
• Experience working within a B2B SaaS environment, preferably in Expense Management, Accounts Payable, ERP or broader Finance Technology.
• Demonstrated experience developing and executing onboarding strategies that improve customer adoption, satisfaction and operational efficiency.
• Proven experience managing and developing high-performing onboarding or implementation teams, including coaching, performance management and talent development.
• Strong business acumen with a solid understanding of how onboarding contributes to customer adoption, retention and long-term revenue growth.
• Experience leading organizational change and driving process standardization across teams or business units.
• Excellent stakeholder management, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strong analytical, problem-solving, and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
• Experience with onboarding, project management and customer engagement platforms. Experience with Planhat is a plus.
• Native or fluent command of English.
• Working proficiency in Dutch or Norwegian is a plus.

Next to our amazing team, informal & international company culture and our mission to become the number 1 spend and invoice management platform in Europe, we offer some nice benefits that make working at Rydoo / Semine even more fun:

• A competitive package, including salary and benefits
• #RydooHybrid work policy: decide for yourself where you work most efficient
• Professional freedom and a flexible work environment
• Upskilling through training and coaching programs
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new Rydooer’s