Head Of Onboarding

Rydoo

Oslo

Hybrid

NOK 900,000 - 1,300,000

Full time

5 days ago

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Benefits offered by this job

Salary package

Hybrid work policy

Upskilling programs

Team events

International team

Job summary

Rydoo is seeking a senior onboarding leader to drive scalable customer implementations and a high-performing onboarding team in Oslo. You will own onboarding strategy, KPIs, and cross-functional collaboration to ensure rapid value realization for enterprise customers in a fast-growing fintech environment.

Applicants should have 5+ years in onboarding/CS, 3+ years in leadership, and strong experience in B2B SaaS.

Qualifications

5+ years in Customer Onboarding, Customer Success, Professional Services or related customer-facing function
At least 3 years in a people leadership role
Experience in B2B SaaS, preferably Expense Management, Accounts Payable, ERP or Finance Tech
Track record of onboarding strategies improving adoption, satisfaction and efficiency
Experience leading onboarding/implementation teams with coaching and performance management
Strong business acumen tying onboarding to retention and revenue growth
Proven ability to drive organizational change and process standardization across teams
Excellent stakeholder management and cross-functional collaboration
Fluent English; Dutch or Norwegian is a plus

Responsibilities

Own onboarding strategy and operational performance for scalable implementations
Lead and develop the onboarding organization with a high-performing culture
Develop strategies to optimize onboarding experience and reduce time-to-value
Define onboarding standards, methodologies, documentation and best practices
Harmonize onboarding processes across business lines for consistency
Own onboarding KPIs and drive continuous improvements in Planhat
Lead workforce planning, hiring and capacity planning for growth
Improve processes using automation and AI where appropriate
Collaborate with Sales, Customer Success, Product, Support and Engineering for improvements
Act as executive escalation point for complex onboarding challenges
Deliver enablement and training programs for internal stakeholders
Champion customer advocacy and reflect needs in onboarding decisions
Lead organizational change initiatives for onboarding adoption across teams
Adhere to Rydoo's Information Security Policy and security trainings

Skills

Stakeholder management

Communication

Interpersonal skills

Analytical skills

Decision making

Education

Bachelor's degree in Business Administration or related field

Master's degree is a plus

Tools

Planhat

Job description

Hybrid work policy

Check us out

Since 2020, Semine has been building AI-driven technology designed to eliminate the repetitive, manual tasks that slow down accounting teams. By automating accounts payable processes and reducing administrative burden, Semine empowers finance professionals to focus on analysis, strategy, and value creation rather than data entry. In July 2025, Semine joined forces with Rydoo and is now a Rydoo company. Together, we are advancing a shared vision: simplifying financial operations through intelligent automation. By combining Semine's AI expertise in accounts payable with Rydoo's trusted expense management platform - used by more than one million users worldwide - we are creating a comprehensive, AI-powered solution that streamlines both expenses and payables in one seamless ecosystem. As a global team of more than 200 professionals, we believe technology should make complex processes simpler and more efficient. If you're driven to build impactful solutions and shape the future of financial automation, you'll fit right in.

Rydoo in a snapshot

Ambitious international team
33 nationalities speaking over 15 languages
6 hubs across 3 continents
Easy-to-use spend management app available on iPhone and Android
Supporting over 10,000+ clients and 1 million+ users worldwide
4.6 employer score on Glassdoor
Hybrid work policy

Responsibilities

Own the onboarding strategy and operational performance, ensuring smooth, efficient and scalable implementations that enable customers to realize value quickly
Lead and develop the onboarding organization, fostering a high-performing culture focused on customer success, accountability, collaboration and continuous improvement
Develop and implement strategies to optimize the onboarding experience, improve customer satisfaction, and reduce time-to-value
Define and maintain onboarding standards, methodologies, documentation and best practices to ensure consistency and quality across all customer engagements
Harmonize onboarding processes and ways of working across both business lines, ensuring successful integration, operational consistency and scalable best practices
Own onboarding KPIs and business outcomes, including onboarding duration, Time-to-Value, onboarding quality, customer satisfaction, implementation capacity and operational efficiency. Monitor performance in Planhat and drive continuous improvements
Lead workforce planning, hiring, resource allocation and capacity planning to ensure the onboarding organization can scale in line with business growth
Drive operational excellence by continuously improving processes, leveraging automation and AI where appropriate and identifying opportunities to increase efficiency and scalability
Partner closely with Sales, Customer Success, Product, Support, and Engineering to continuously improve the customer implementation journey and ensure customer feedback is incorporated into product and process improvements
Act as the executive point of escalation for complex onboarding challenges, coordinating cross-functional teams to ensure successful customer outcomes
Develop and deliver enablement and training programs for internal stakeholders involved in the onboarding process to ensure alignment and operational excellence
Champion customer advocacy across the organization, ensuring customer needs are reflected in onboarding strategies and decision-making
Lead organizational change initiatives related to onboarding, driving adoption of new processes, tools and ways of working across teams
Adhere to Rydoo's Information Security Policy, follow security best practices and participate in mandatory security training

Requirements

Bachelor's degree in Business Administration or a related field; Master's degree is a plus
Minimum of 5 years of experience in Customer Onboarding, Customer Success, Professional Services or a related customer-facing function, including at least 3 years in a people leadership role
Experience working within a B2B SaaS environment, preferably in Expense Management, Accounts Payable, ERP or broader Finance Technology
Demonstrated experience developing and executing onboarding strategies that improve customer adoption, satisfaction and operational efficiency
Proven experience managing and developing high-performing onboarding or implementation teams, including coaching, performance management and talent development
Strong business acumen with a solid understanding of how onboarding contributes to customer adoption, retention and long-term revenue growth
Experience leading organizational change and driving process standardization across teams or business units
Excellent stakeholder management, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization
Strong analytical, problem-solving, and decision-making skills, with the ability to prioritize effectively in a fast-paced environment
Experience with onboarding, project management and customer engagement platforms. Experience with Planhat is a plus
Native or fluent command of English
Working proficiency in Dutch or Norwegian is a plus

Benefits

Next to our amazing team, informal & international company culture and our mission to become the number 1 spend and invoice management platform in Europe, we offer some nice benefits that make working at Rydoo / Semine even more fun: