Global Logistics Customer Coordinator: Drive Orders

HOYER GmbH; Stokke; On-site; NOK 420,000 - 540,000; Full time

Benefits offered by this job

Flexible shift scheduling

Personal development opportunities

Autonomy and responsibility

Job summary

HOYER GmbH in Stokke, Norway, seeks a Customer Service Coordinator to manage and coordinate orders from receipt to completion, ensuring timely registration and confirmation. You will act as the Order Owner, coordinating operations to guarantee smooth transport execution.

The ideal candidate has vocational training in Freight Forwarding or Logistics, solid English communication, and proven experience in international logistics, with a flexible attitude to shifts and strong teamwork.

Qualifications

• Strong interpersonal and teamwork skills.
• Fluent English communication both written and verbal.
• Experience in international logistics is preferred.

Responsibilities

• Manage and coordinate customer orders from receipt to completion, ensuring timely registration, feasibility assessment, and order confirmation
• Act as the primary point of contact and Order Owner, coordinating all involved operational units to ensure smooth transport execution
• Ensure compliance with legal requirements, company policies, quality standards, operational procedures, and customer specifications
• Plan and optimize the utilization of customer, contract, and dedicated transport equipment and resources; prepare, monitor, and ensure accurate completion of all relevant transport and shipping documentation
• Proactively manage transport deviations, incidents, and claims, keeping customers informed and ensuring proper documentation
• Coordinate additional services and costs, including cleaning documentation, extra cost management, and transport cost control
• Support continuous operational excellence by driving efficient processes, executing first-order procedures, and ensuring successful order closure and reporting

Skills

Interpersonal skills

Teamwork

Resilience under pressure

Flexible shift work

Fluent English

Education

Commercial vocational training in logistics or freight forwarding

Tools

Microsoft Office

Job description

HOYER GmbH in Stokke, Norway, seeks a Customer Service Coordinator to manage and coordinate orders from receipt to completion, ensuring timely registration and confirmation. You will act as the Order Owner, coordinating operations to guarantee smooth transport execution.

The ideal candidate has vocational training in Freight Forwarding or Logistics, solid English communication, and proven experience in international logistics, with a flexible attitude to shifts and strong teamwork.