Front Office & Reservation Manager till Fyri Resort

ESS Ltd; Hemsedal; Sur place; NOK 700 000 - 820 000; Plein temps

Avantages offerts par ce poste

Discounts at Nordics destinations

Wellness allowance

Team events

Résumé du poste

Fýri Resort in Hemsedal is seeking a Front Office Manager to oversee Reception and Booking teams, guiding operations from first enquiry to departure and ensuring exceptional guest experiences.

The role requires leadership in a seasonal environment, experience with PMS and revenue tools, and fluency in Norwegian and English. The position is full-time with varied hours including evenings and weekends.

Qualifications

• Several years of experience in hotel reception or reservations, preferably in a leading role.
• Experience leading people in a busy, seasonal operation.
• Experience with PMS and revenue tools (VisBook and Rate Manager are an advantage).
• Good Norwegian and English, written and spoken. Swedish is a plus.

Responsabilités

• Leading and developing the Reception and Booking Team.
• Ensuring high level of guest service and professional communication.
• Recruitment, onboarding, training and coaching of new employees.
• Planning staffing levels, schedules and daily task distribution based on occupancy, events and PMI.
• Creating a positive and supportive working environment.
• Following up performance, time reporting and departmental efficiency.
• Managing guest feedback, reviews and complaints.
• Working actively with NPS, eNPS and upselling targets.
• Monitoring availability and pricing across external booking channels.
• Maintaining and developing routines, checklists, handovers and SOPs.
• Taking care of Lobby Butik and communication with other companies.

Connaissances

Leadership

Guest service

Recruitment

Training

Staff planning

Communication

Budgeting

KPIs

Formation

Hospitality education

Outils

VisBook

Rate Manager

PMS software

Description du poste

Fýri Resort is where warmth reaches every corner, where the mystery of the mountains surrounds you, and a place you will never want to leave. Whatever the season, Fýri stands out for its architecture, atmosphere and service. A gem for nature lovers, a palace for anyone who loves rustic luxury, and a treasure for those who want to live life to the full.

World-class experiences, memories for life and a workplace you can be truly proud of.

We live our values in everything we do. Being Passionate, Professional, Playful and Personal is what makes us unique and what makes us grow.

Now we are looking for you - our new Front Office & Reservation Manager!

The role

As Front Office Manager you will have overall responsibility for Reception and Booking Team. You will lead the Team through busy operations and quieter planning periods and be responsible for our guests first and last impression. You will work closely with the Room Division Manager and the other departments to make sure every guests feels looked after from the first enquiry to departure.

Responsibilities

• Leading and developing the Reception&Booking Team
• Ensuring a high level of guest service and professional communication
• Recruitment, onboarding, training and coaching of new employees
• Planning staffing levels, schedules and daily task distribution based on occupancy, events and PMI
• Creating a positive and supportive working environment
• Following up performance, time reporting and departmental efficiency
• Managing guest feedback, reviews and complaints
• Working actively with NPS, eNPS and upselling targets
• Monitoring availability and pricing across external booking channels
• Maintaining and developing routines, checklists, handovers and SOPs
• Taking care of Lobby Butik and communication with other companies

About The Position

• Employment: Permanent, full time. Variable hours: days, evenings, weekends and public holidays
• Start and salary: Salary by agreement, start date by agreement

So, who are you?

You are a visible, encouraging leader who gets energy from people and from solving things on the spot. You stay calm when the lobby is full and you know what to prioritise. You like numbers as much as you like guests and you want your team to grow.

Beyond That, We Think You Need

• Several years of experience from hotel reception or reservations, preferably in a leading role
• Experience leading people in a busy, seasonal operation
• Experience with a PMS and revenue tools. VisBook and Rate Manager are an advantage
• Good Norwegian and English, written and spoken. Swedish is a plus
• Comfort with budgets, reports and KPIs
• Hospitality education or equivalent experience is an advantage
• Flexibility to work evenings, weekends and public holidays

With us you get a workplace with room to grow, both within the house and within ESS Group. We keep developing our people through internal training in leadership, stress management and much more. You get very good discounts at our destinations and restaurants across the Nordics. We also organise parties and other fun activities to keep the team together. On top of that, you get secure employment, a wellness allowance and great colleagues who may well become friends for life.