Freelance - Medical Customer Service Representative - Norway (Norwegian)

Capital Factory; Norway; On-site; NOK 303,000 - 441,000; Part time

Job summary

Clariness GmbH in Norway is seeking a freelance representative to manage clinical trial sites and oversee patient recruitment. You will serve as the primary contact for patients and help doctors connect eligible participants with trials, ensuring smooth communication and study flow.

Requirements include native Norwegian and proficiency in English, a healthcare background such as nurse or CRA, and experience handling calls and emails.

Qualifications

• Native Norwegian and proficient English required.
• Healthcare background (nurse or CRA) preferred.
• Experience handling calls and emails in a customer-service context.
• Able to screen patients and provide first-class service.
• Good organizational and communication skills essential.

Responsibilities

• Represent Clariness GmbH as primary contact for patients at clinics.
• Screen patients for eligibility (no sales calls).
• Facilitate connections between doctors and patients to support recruitment.

Skills

Norwegian

English

Customer service

Phone communication

Well-organized

Confident communicator

Education

Nurse or CRA background

Tools

CRM familiarity

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Norwegian (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/