Enterprise Hospitality Account Manager: Growth & Strategy

Lightspeed Commerce, Inc.; London; On-site; NOK 1,148,000 - 1,658,000; Full time

Benefits offered by this job

Equity scheme

Health & Wellness credit

Mental Health support

PX work flexibility

Volunteer time off

Transit benefit

Snacks & socials

Health, Dental & Optical

Job summary

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to support our largest hospitality customers in the UK.

You will drive growth, product adoption and long-term partnerships, acting as the primary contact across enterprise clients and collaborating with Product, Customer Success, Implementation, and Support teams to deliver an outstanding customer experience. You will manage multi-level stakeholders, leverage data and SaaS metrics, and maintain a strong ownership

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success with enterprise customers.
• Strong understanding of SaaS metrics and how to use them to manage a portfolio.
• Hands-on, data-driven, ownership mindset with relationship management skills.

Responsibilities

• Act as the main contact for the largest hospitality customers.
• Develop and execute strategic account plans to drive growth and retention.
• Increase product usage and grow Net Revenue Retention (NRR).
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, milestones, and health scores to identify risks.
• Build trusted relationships with C-level and operational stakeholders.
• Collaborate with Product, CS, Implementation, and Support to ensure great outcomes.
• Collect feedback and share product gaps to improve the customer journey.

Skills

Enterprise account management

SaaS metrics (NRR, adoption, renewals)

Data-driven

Stakeholder management

C-level engagement

English fluency

Job description

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to support our largest hospitality customers in the UK.

You will drive growth, product adoption and long-term partnerships, acting as the primary contact across enterprise clients and collaborating with Product, Customer Success, Implementation, and Support teams to deliver an outstanding customer experience. You will manage multi-level stakeholders, leverage data and SaaS metrics, and maintain a strong ownership