Senior eCommerce Growth & Key Accounts Lead

United States Digital Space LLC; London; On-site; NOK 877,000 - 1,378,000; Full time

Benefits offered by this job

Competitive compensation

Work-life balance

Learning & development

Collaborative culture

Employee assistance program

Quarterly social events

Job summary

Luzern eCommerce seeks a Senior eCommerce professional to lead high-value client relationships and drive growth across marketplaces and D2C channels. You will mentor the Acceleration team, shape client strategy, and ensure successful execution of campaigns and product launches.

With 5+ years in senior account management, you will collaborate with operations and marketing to deliver measurable outcomes in a fast-paced, inclusive environment and accelerate client success.

Qualifications

• Minimum 5 years of Account Management at a senior level with strong industry experience.
• Excellent leadership/management skills and superb oral and written communication, with seasoned presentation skills.
• Bachelor’s Degree in Business/Marketing/Sciences.
• Highly motivated and ambitious with a drive to succeed in this role.
• Ability to operate at a strategic level while adding value to clients and supporting the team.
• Strong attention to detail and ability to manage and prioritise multiple client requirements.
• Ability to delegate tasks to internal teams and manage client expectations.
• Strong interpersonal and communication skills and robust analytical abilities (MS Office essential).

Responsibilities

• Be the primary contact for high-value clients, manage, develop and enhance relationships with key accounts.
• Lead account managers as a senior member of the eCommerce Acceleration team; guide and support reports on best practices and execution.
• Understand client strategy, key stakeholders, and identify opportunities within key accounts aligned with client and internal goals.
• Oversee day-to-day activities with account managers to ensure successful marketplace and D2C objectives.
• Provide input to managers and leadership to aid strategic decision making.
• Prioritise needs of multiple clients balancing their requirements with internal priorities.
• Ensure sales targets across accounts, identify risks and opportunities to drive performance.
• Support eCommerce Acceleration Managers in owning end-to-end processes for key accounts (Marketplace & D2C content, pricing, orders, inventory, customer service).
• Collaborate with eCommerce Operations & Marketing to deliver campaigns and product launches.
• Foster cross-learning with other managers and executives; build trusted relationships with stakeholders.

Skills

Account Management

Leadership

Communication

Strategic thinking

Attention to detail

Delegation

Interpersonal skills

Data analysis

MS Office

Education

Bachelor's Degree in Business/Marketing/Sciences

Tools

MS Office

Job description

Luzern eCommerce seeks a Senior eCommerce professional to lead high-value client relationships and drive growth across marketplaces and D2C channels. You will mentor the Acceleration team, shape client strategy, and ensure successful execution of campaigns and product launches.

With 5+ years in senior account management, you will collaborate with operations and marketing to deliver measurable outcomes in a fast-paced, inclusive environment and accelerate client success.