EMEA Edge Site Operations Engineer

TikTok; Hamar; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

TikTok is seeking an EMEA IT Ops Engineer to oversee Edge site operations across the portfolio, from deployment handover through decommissioning. You will coordinate with networking, deployment, security and commercial teams, manage changes, and drive SLA adherence with regional providers.

You will own operational lifecycle, QA deployment work, write SOPs, and contribute to global IT initiatives. Travel across the EMEA is required and hands-on support is a core part of the role.

Qualifications

• 5+ years of data centre operations experience, preferably hyperscale/Edge or PoP environments.
• Hands-on with network hardware in data centres, including racking, cabling, port mapping and hardware checks.
• Strong ability to define and enforce change management processes at Edge sites.
• Proven track record of meeting SLAs and driving remediation across providers.
• Experience writing SOPs, MOPs and knowledge-base content.

Responsibilities

• Work with cross-functional teams and providers during Edge deployments and expansions; own lifecycle from deployment handover to decommissioning.
• Provide on-site operational support; scope requests, monitor delivery quality, respond to service requests and emergencies.
• Own edge-site change management; ensure planning, risk assessment, approval, communication, execution and review.
• Define and manage operational SLAs with internal customers and commercial teams; monitor, report, and remediate breaches.
• Identify risks and drive resolution; surface issues and coordinate with infrastructure, operations, asset, and QA teams.
• Contribute to capability build-out of the IT operations platform; support testing, launch, and SOP knowledge-base updates.

Skills

Edge data centre ops

Networking hardware

Change management

SLA governance

Documentation SOPs

Tools

DCIM platforms

Job description

TikTok is seeking an EMEA IT Ops Engineer to oversee Edge site operations across the portfolio, from deployment handover through decommissioning. You will coordinate with networking, deployment, security and commercial teams, manage changes, and drive SLA adherence with regional providers.

You will own operational lifecycle, QA deployment work, write SOPs, and contribute to global IT initiatives. Travel across the EMEA is required and hands-on support is a core part of the role.