Dynamics 365 Developer

Tech Mahindra; Oslo; Hybrid; NOK 900,000 - 1,300,000; Full time

Job summary

Tech Mahindra in Oslo seeks a D365 CRM Developer with 6–10 years of experience to design and implement CRM solutions using Microsoft Dynamics 365 CE, Dataverse, and Power Platform. Hybrid work model: 3 days in-office.

You will configure and customize CE, build C# plugins, integrate via REST/Web APIs, and support CI/CD pipelines, data migration, and reporting with SSRS/FetchXML. Strong knowledge of Azure services and DevOps is expected.

Qualifications

• Experience with Dynamics 365 CE configuration and customization.
• Strong knowledge of Dataverse architecture and security model.
• Hands-on with C#, Web API, FetchXML, and Power Platform integration.

Responsibilities

• Dynamics 365 CE Configuration & Customization
• Configure Dynamics 365 CE Out-of-the-Box features
• Customize entities, forms, views, dashboards, and security roles
• Design and implement scalable CRM solutions following Microsoft best practices
• Develop and maintain C# plugins, custom workflow activities, and custom APIs
• Optimize plugin performance and troubleshoot execution pipeline issues
• Develop Power Automate cloud flows for business process automation
• Create reusable automation solutions with proper exception handling and logging
• Work with Model-Driven Apps and Power Apps components
• Integrate Dynamics 365 with REST APIs, Web APIs, Azure Functions, Logic Apps, and Service Bus
• Plan and execute data migration activities from legacy systems to Dataverse
• Perform data cleansing, validation, transformation, and reconciliation
• Ensure data quality and integrity throughout migration activities
• Develop SSRS reports, FetchXML reports, and Word/Excel templates
• Create dashboards and charts within Dynamics 365
• Optimize report performance and ensure data accuracy
• Support CI/CD pipelines for automated deployments
• Maintain version control and release documentation
• Analyze and resolve production issues within SLA timelines
• Monitor application health and optimize CRM performance
• Troubleshoot plugin exceptions, workflow failures, integration issues, and Power Automate failures
• Perform root cause analysis and implement preventive measures

Skills

Dynamics 365 CE

C#

Web API

FetchXML

Dataverse

Model-Driven Apps

Power Platform

Power Automate

Power BI

Azure Functions

REST APIs

Tools

Azure DevOps

Git

CI/CD pipelines

SSRS

Job description

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

D365 CRM Developer

Experience: 6 to 10 years

Job location: Oslo, Norway

Work model: Hybrid – 3 days per week work from office

Key Responsibilities

• Dynamics 365 CE Configuration & Customization
• Configure Dynamics 365 CE Out-of-the-Box (OOB) features to meet business requirements.
• Customize entities, forms, views, dashboards, business process flows, business rules, and security roles.
• Design and implement scalable CRM solutions following Microsoft best practices.
• Design, develop, and maintain C# plugins, custom workflow activities, and custom APIs.
• Optimize plugin performance and troubleshoot execution pipeline issues.
• Develop and maintain Power Automate cloud flows for business process automation.
• Create reusable automation solutions with proper exception handling and logging.
• Work with Model-Driven Apps and Power Apps components.
• Integrate Dynamics 365 with external applications using REST APIs, Web APIs, Azure Functions, Logic Apps, Service Bus, and other Azure services.
• Plan and execute data migration activities from legacy systems to Dataverse.
• Perform data cleansing, validation, transformation, and reconciliation.
• Ensure data quality and integrity throughout migration activities.
• Develop SSRS reports, FetchXML reports, and Word/Excel templates.
• Create dashboards and charts within Dynamics 365.
• Optimize report performance and ensure data accuracy.
• Support CI/CD pipelines for automated deployments.
• Maintain version control and release documentation.
• Analyze and resolve production issues within SLA timelines.
• Monitor application health and optimize CRM performance.
• Troubleshoot plugin exceptions, workflow failures, integration issues, and Power Automate failures.
• Perform root cause analysis and implement preventive measures.

Required Technical Skills

• Strong experience with Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service).
• Solid understanding of Dynamics 365 CE Out-of-the-Box (OOB) capabilities.
• Extensive experience in Dynamics 365 configuration and customization.
• Strong knowledge of Dataverse architecture and security model.
• Hands‑on experience with:
  • 1.C#
  • 4.HTML/CSS
  • 5.Web API
  • 6.FetchXML
  • 7.LINQ
  • 1.Plugins
  • 2.Custom Workflow Activities
  • 3.Custom APIs
  • 5.Ribbon Command customization
• Strong experience with Power Automate.
• Experience with Model-Driven Apps and the Microsoft Power Platform.
• Experience integrating Dynamics 365 with Azure Functions, Logic Apps, REST APIs, and third‑party systems.
• Hands‑on experience with data migration tools and methodologies.
• Experience creating SSRS reports, FetchXML reports, dashboards, and Power BI reports.
• Knowledge of Azure DevOps, Git, and CI/CD pipelines.
• Good understanding of solution management, managed solutions, and deployment strategies.
• Knowledge of performance tuning and CRM best practices.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.