Deskside IT Support Pro – End-User Tech Expert

Sharp Brains; Grimstad; On-site; NOK 344,000 - 620,000; Part time

Job summary

Sharp Brains is seeking a Deskside Support Technician level 1 to provide first-line IT assistance for desktop hardware, software, and peripherals. The role includes Windows OS, Office/Outlook, and basic AD, VPN, and Wi‑Fi support in a corporate IT setting.

You will handle incidents via ticketing systems, follow ITIL practices, assist with imaging and asset deployment, and maintain accurate technical documentation.

Qualifications

• First-level IT support for desktop hardware, software, and peripherals.
• Resolves incidents via ticketing systems within SLAs.
• Assists with imaging, software installs, and asset deployment.

Responsibilities

• Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.
• Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.
• Performed basic IMAC activities for end-user devices and workstations.
• Installed, configured, and supported Windows OS, Microsoft Office, Outlook, and standard business apps.
• Assisted users with password resets, account unlocks, and basic AD administration.
• Provided deskside and remote support for devices including printers and scanners.
• Logged, updated, tracked, and documented incidents using ServiceNow or similar ITSM tools.
• Assisted with desktop imaging, software installation, and asset deployment following IT procedures.
• Supported VPN connectivity, Wi-Fi, email configuration and basic network troubleshooting.
• Maintained accurate asset inventories and documentation for incidents.
• Ensured IT security policies and antivirus updates are followed.
• Delivered courteous support with timely status updates and follow-ups.
• Followed ITIL Best Practices for Incident and Service Request Management.

Skills

Desktop support

Windows OS

Office & Outlook

Active Directory

VPN & Wi-Fi

ITIL practices

ServiceNow

Tools

ServiceNow

Ticketing systems

ITSM

Remote support tools

Job description

Sharp Brains is seeking a Deskside Support Technician level 1 to provide first-line IT assistance for desktop hardware, software, and peripherals. The role includes Windows OS, Office/Outlook, and basic AD, VPN, and Wi‑Fi support in a corporate IT setting.

You will handle incidents via ticketing systems, follow ITIL practices, assist with imaging and asset deployment, and maintain accurate technical documentation.