Dell Field Service Engineer - Lefdal Mine DC - Norway - Norway

Global Technology Solutions Ltd; Selje; On-site; NOK 650,000 - 900,000; Full time

Job summary

Global Technology Solutions Ltd seeks a Dell Field Service Engineer for Norway, based at Lefdal Mine Data Center (Selje) with occasional remote sites. This full-time role requires 24/7 coverage, 4-hour on-site SLA, and hands-on hardware support for Dell Enterprise and HES products.

Applicants must hold Dell certifications (or be willing to obtain), be fluent in Norwegian and English, and operate independently under strict SLA commitments. Travel to remote sites will be necessary.

Qualifications

• Dell certifications for PowerEdge XE, PowerStore, PowerScale or willingness to complete.
• Fluent Norwegian and English, with on-site field service experience.
• Experience in hardware maintenance and IT support in industrial environments.

Responsibilities

• Provide on-site hardware break/fix and SmartHands support for Dell Enterprise and HES products.
• Respond to tickets within 4-hour SLA on a 24/7 coverage model.
• Follow Dell SOPs, FE Handbook, and customer-specific processes.
• Maintain real-time updates in ServiceNow or similar systems.
• Travel to remote locations and backfill during absences or peak workloads.

Skills

Norwegian language

English language

Hardware maintenance

IT field support

ServiceNow

SLA adherence

Tools

ServiceNow

Job description

Job Title: Dell Field Service Engineer – Norway

Location: Lefdal Mine Data Center, Selje, Norway (with occasional remote sites)

Type: 3-Year Contract (Full-Time)

About the Role

We are seeking a full-time Dell Field Service Engineer to provide 24/7, 4-hour on-site warranty and break/fix support for Dell Enterprise and HES products. In addition, we are sourcing multiple retainer backfill engineers to ensure continuous coverage for leave, illness, or increased demand. Engineers will work on-site at Lefdal Mine Data Center and, as required, at other remote sites in Norway.

This is a hands-on technical role requiring Dell certifications, Norwegian language fluency, and the ability to work independently under strict SLA commitments.

Key Responsibilities

• Provide on-site hardware break/fix and SmartHands support for Dell Enterprise (PowerEdge XE) and HES (PowerStore, PowerScale) products.
• Respond to tickets within 4-hour SLA (24/7 coverage).
• Follow Dell FE Handbook, SOPs, and customer-specific processes.
• Maintain real-time updates in ServiceNow or other ticketing systems.
• Comply with customer health, safety, and security policies.
• Maintain certification status and participate in required Dell training.
• Travel to remote locations as required; manage associated travel logistics.
• Retainer engineers will be called upon to cover absences, peak workloads, or additional service needs.

Required Skills & Qualifications

• Fluent in Norwegian and English.
• Dell certifications for the following product families (or willingness to complete):
• Dell Enterprise: PowerEdge XE
• Dell HES: PowerStore, PowerScale
• Experience in hardware maintenance, repair, and IT field support.
• Familiarity with ServiceNow or similar ticketing systems.
• Knowledge of health, safety, and security compliance in industrial environments.
• Strong problem-solving skills, able to work independently under strict SLA requirements.

Preferred Qualifications

• Prior experience in data centers or industrial IT environments.

Contract & Compensation

• Full-Time Engineer: 3-year contract covering primary site with SLA obligations.
• Backfill Engineers: Retainer-based arrangement for coverage as needed.
• Training costs reimbursed upon completion.
• Travel, hotel, and ferry costs reimbursed for remote locations.