Customer Service Pro — Home Services (HVAC/Plumbing)

Charlton & Hill Home Services; Oslo; On-site; NOK 286,000 - 354,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

RRSP Matching

3 weeks vacation

Paid Holidays

Birthday off

Profit sharing

Job summary

Charlton & Hill Home Services is seeking a Customer Service Representative to join our team in Lethbridge, AB. This in-person role supports inbound calls, schedules appointments, and records service activity, contributing to a high-quality customer experience.

We offer competitive wages, comprehensive benefits, RRSP matching, generous vacation time, paid holidays, and a supportive team environment focused on growth and stability.

Qualifications

• Strong customer service background.
• Ability to take thorough notes during calls.
• Personality suited to a fast-paced, goal-driven environment.
• Genuine desire to help people.

Responsibilities

• Ensure that all inbound calls are answered promptly and professionally
• Book appointments
• Record and report service calls
• Call to confirm appointments
• Convert warm leads into confirmed appointments
• Follow up with customers to ensure customer satisfaction
• Maintain and update customer database with complete and accurate information.

Skills

Customer service

Note taking

Appointment scheduling

Data entry

Job description

Charlton & Hill Home Services is seeking a Customer Service Representative to join our team in Lethbridge, AB. This in-person role supports inbound calls, schedules appointments, and records service activity, contributing to a high-quality customer experience.

We offer competitive wages, comprehensive benefits, RRSP matching, generous vacation time, paid holidays, and a supportive team environment focused on growth and stability.