Customer dispute and reconciliation exec (3 month ftc)

TRP Recruitment Limited; London; On-site; NOK 189,000 - 264,000; Full time

Job summary

TRP Recruitment Limited is conducting a search on behalf of a Group Company housing a portfolio of reputable global brands. They seek a Customer Transactional Dispute and Reconciliation Executive to support invoicing, chargebacks, and dispute resolution, helping maintain healthy cash flow.

This 3-month FTC offers hands-on experience across transactional processes and collaboration with customers and internal teams.

Qualifications

• Basic experience or an internship in a similar administrative or operations-based role.

Responsibilities

• Uploading customer invoices to customer portals and EDI systems, ensuring accuracy and compliance with customer requirements.
• Monitoring invoice status, resolving upload failures, and maintaining accurate submission records.
• Investigating customer deductions, chargebacks, and disputed invoices to identify root causes.
• Gathering supporting documentation, including proofs of delivery, signed delivery notes, and pricing agreements.
• Submitting chargeback disputes through customer portals and tracking them through to resolution.
• Escalating high-value or complex disputes where appropriate.
• Producing weekly reports covering outstanding chargebacks, resolved disputes, and recovery values.
• Identifying recurring issues and recommending process improvements.

Skills

Attention to detail

Customer communication

Problem solving

Data handling

Tools

Excel

EDI systems

Job description

Customer dispute and reconciliation exec (3 month ftc)

We're recruiting on behalf of a Group Company home to a portfolio of reputable global brands. They're looking for a Customer Transactional Dispute and Reconciliation Executive to join their team, playing a key role in maintaining healthy cash flow and driving down aged debt. This is a fantastic opportunity for a detail-oriented individual to gain hands-on experience across invoicing, chargebacks, and dispute resolution, working closely with customers and internal departments to keep transactional processes running smoothly.

NB Thsi si a 3 month contract with a view to turn permanent

Main responsibilities will include:

• Uploading customer invoices to customer portals and EDI systems, ensuring accuracy and compliance with customer requirements
• Monitoring invoice status, resolving upload failures, and maintaining accurate submission records
• Investigating customer deductions, chargebacks, and disputed invoices to identify root causes
• Gathering supporting documentation, including proofs of delivery, signed delivery notes, and pricing agreements
• Submitting chargeback disputes through customer portals and tracking them through to resolution
• Escalating high-value or complex disputes where appropriate
• Producing weekly reports covering outstanding chargebacks, resolved disputes, and recovery values
• Identifying recurring issues and recommending process improvements

Person specification:

• Basic experience or an internship in a similar administrative or operations-based role
• Strong proficiency in Excel
• High level of accuracy and attention to detail when handling data
• Confident troubleshooting basic technical issues and liaising with other departments to resolve them
• Strong communication skills, with the ability to manage customer queries professionally