CRM Lead for Data-Driven Humanitarian Fundraising

Fundraising Norge; Oslo; Hybrid; NOK 623,000 - 687,000; Full time

Benefits offered by this job

Flexible working hours

One home office day per week

Two additional annual leave days

International humanitarian environment

Job summary

Doctors Without Borders Norway (MSF) seeks a CRM Advisor to join our CRM team at the intersection of tech, data, and fundraising, helping ensure sustainable funding for life-saving medical work worldwide.

You will optimize workflows, ensure data quality, and enable data-driven decisions. The role is permanent, full-time, based in Oslo, with hybrid work (one home office day per week) and core hours 09:00-15:00.

Qualifications

• Bachelor's degree or equivalent in a relevant field; 5 years of experience may compensate for education.
• At least 2 years of CRM experience (preferably Salesforce) at a super user level or higher.
• Proficiency in SQL or similar data querying language.
• Experience in fundraising, project management, or analytical tools is a plus.
• Proficient in English (C1+); Norwegian is advantageous.

Responsibilities

• Improve and develop CRM workflows, including automation and integrations.
• Provide advisory guidance on process improvements and cost-effective solutions.
• Collaborate with external suppliers on payments and new integrations.
• Perform analyses and ensure data quality to support data-driven decisions.
• Contribute to strategic data use with the CRM Analyst and CRM & Loyalty Manager.

Skills

CRM systems

SQL

Data analysis

Project management

English proficiency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Doctors Without Borders Norway (MSF) seeks a CRM Advisor to join our CRM team at the intersection of tech, data, and fundraising, helping ensure sustainable funding for life-saving medical work worldwide.

You will optimize workflows, ensure data quality, and enable data-driven decisions. The role is permanent, full-time, based in Oslo, with hybrid work (one home office day per week) and core hours 09:00-15:00.