Consumer Lending Associate

Mariner Finance; Time; On-site; NOK 236,000 - 249,000; Full time

Benefits offered by this job

Benefits package

Job summary

Mariner Finance is hiring at a branch location to deliver outstanding customer service while processing loan applications and analyzing financial information for customers. You will proactively reach out to delinquent accounts and work to resolve issues, aiming to meet or exceed branch targets for product sales and service excellence.

The role requires a high school diploma, reliable transportation, and strong communication skills.

Qualifications

• Minimum of one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with customers and staff.
• Working knowledge of Microsoft Office or similar programs.

Responsibilities

• Provide exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
• Process credit loan applications and analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer solutions and resolve delinquency.
• Meet or exceed sales and service goals for products and services at the branch.
• Learn and apply Federal, State, and Local consumer laws to ensure compliant actions.
• Maintain a cash drawer, process payments and deposits as required.
• May perform additional functions based on market demand and staffing.

Skills

Customer service

Sales

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Base Salary Range

USD $18.00 - USD $19.16 /Hr.

Join Mariner Finance!

Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job‑related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast‑to‑coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Job Details

Responsibilities and Duties:

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.


• Process credit loan applications. Analyze credit & financial information for current and potential customers.


• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.


• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.


• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.


• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.


• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Required Qualifications:

• Minimum of one (1) year of experience in a customer service or sales position.


• High school diploma or equivalent.


• Reliable transportation required.


• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.


• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.


• Ability to complete essential duties/functions in a timely, accurate manner.


• Demonstrated problem‑solving skills and interpersonal skills in demanding situations.


• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.


• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Preferred Qualifications:

• Cash Handling, selling and/or collecting experience.


• Some college coursework.


• Bilingual fluency in Spanish/English.

Hours of Work:

Monday, Wednesday, Thursday: 9:00AM-5:00PMTuesday: 9:00AM-7:00PMFriday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.