Computer Support Specialist - Fast, Friendly IT Help

InstaCreative India; Svalbard; On-site; NOK 108,000 - 129,000; Full time

Benefits offered by this job

Visa sponsorship

Airfare provided

Job summary

InstaCreative India is seeking a dedicated Computer Support Specialist to help users with computer systems, software, and hardware issues at the Svalbard site. You will diagnose problems, guide users through solutions, and escalate complex cases as needed.

The role requires strong technical know-how, excellent communication skills, and a customer-focused approach. Local candidates are preferred; there is an urgent start date, with visa and ticket provided to eligible applicants.

Qualifications

• Degree in Computer Science or related field preferred.
• Strong knowledge of computer systems, networks, operating systems, and applications.
• Excellent troubleshooting skills.
• Customer-oriented mindset with good communication skills.
• Ability to work independently with minimal supervision.
• Willingness to learn new technologies.
• Fluency in English (additional languages are a plus)

Responsibilities

• Respond to user inquiries via phone, email or in-person.
• Diagnose and resolve technical issues related to computer systems, software, and hardware.
• Provide guidance on proper use of equipment and software applications.
• Set up new devices and install software updates.
• Monitor network security and implement measures to protect against threats.
• Escalate complex issues to the appropriate team when necessary.
• Keep records of customer interactions, transactions, comments and complaints

Skills

Customer support

Troubleshooting

Networking basics

Windows OS

English fluency

Education

Bachelor's degree in Computer Science

Job description

InstaCreative India is seeking a dedicated Computer Support Specialist to help users with computer systems, software, and hardware issues at the Svalbard site. You will diagnose problems, guide users through solutions, and escalate complex cases as needed.

The role requires strong technical know-how, excellent communication skills, and a customer-focused approach. Local candidates are preferred; there is an urgent start date, with visa and ticket provided to eligible applicants.