Client Delivery Manager

Constantinople; London; On-site; NOK 1,142,000 - 1,649,000; Full time

Job summary

Constantinople is seeking a Client Delivery Manager to orchestrate the technical delivery management of client onboarding onto our platform. You will lead teams to configure and deploy for clients, collaborate with product, engineering, legal, compliance, servicing and operations, and build a scalable playbook to run future deliveries.

You’ll coordinate end-to-end client implementation, work with Solutions Engineering on platform configurations, and adapt to the dynamic startup environment while

Qualifications

• 3-5 years experiences in technical program management roles in tech organisations across technical and non-technical deliverables.
• Hands-on and execution oriented.
• Detail oriented with strong decision-making and delivery focus.

Responsibilities

• Manage the implementation and execution project plan with dependencies from clients and teams.
• Act as the single owner of the client delivery plan and ensure successful delivery.
• Manage critical activities such as testing windows, release coordination, go-live and cutovers.
• Ensure consistency in onboarding and delivery to scale Playbook across the company.
• Coordinate client delivery across 1-2 clients and multiple programs.
• Work with Solutions Engineering to manage configurations on platform.
• Collaborate with engineering and internal teams to align the client delivery roadmap with the company roadmap and mitigate risks.
• Effectively manage changes in project scope with a clear end-goal.

Skills

Technical program management

Hands-on execution

Problem solving

Cross-functional leadership

Delivery management toolkit

Job description

The Role

We’re looking for a client delivery manager to orchestrate the technical delivery management of client onboarding onto our platform and create a scalable playbook and framework to run future client delivery programs. You’ll be pivotal in leading teams to execute client configuration and deployment activities, working cohesively with clients as well as product, engineering, legal, compliance, service & operations teams.

A Client Delivery Manager at Constantinople will be responsible for all the ins and outs of setting up banking configurations across clients, driving decisions with client stakeholders, outlining timelines/delivery and acting as a co‑ordination point across working level teams (both in clients and within Constantinople) to lead the end‑to‑end client implementation, whilst being able to adapt to the dynamic nature of life at a start‑up. You’ll also work closely with solution engineers who will be responsible for the technical configurations on platform

What You’ll Do

• Manage the implementation and execution project plan, including dependencies from clients and teams (product, engineering, legal, compliance, servicing and operations)

• Act as the single owner of client delivery plan and ensure successful delivery

• Manage critical activities (e.g. testing windows, release co‑ordination, go‑live and cutovers)

• Ensure consistency in how client onboarding and delivery occurs across the company, and a playbook to scale

• Manage the client delivery relationship across 1-2 clients and co‑ordinate activities across multiple programs simultaneously

• Work with Solutions Engineering to manage configurations on platform

• Work with engineering and internal teams to incorporate the company roadmap into the client delivery roadmap surface and mitigate delivery risks and issues

• Effectively manage changes in project scope, keeping the end‑goal in mind

Who You Are

• 3-5 years experiences in technical program management roles in tech organisations across technical and non‑technical deliverables

• Be hands‑on and execution orientated

• Strong problem solver

• Effectively managing product & engineering teams and working with client stakeholders

• Detail oriented and managing complex decisions

• Comfortable managing engineering delivery and complex dependency management

• Have a delivery management toolkit that allows you to work across different types of initiatives and teams