Clearance Broker-Associate

FEDEX EXPRESS NORGE AS; Lillestrøm; On-site; NOK 600,000 - 800,000; Full time

Benefits offered by this job

Training program

Tuition assistance

Employee assistance program

Employee reduced-rate shipping

Good career opportunities

Job summary

FEDEX Express Norge AS is seeking a Clearance Broker-Associate to review shipments data, ensure accurate documentation, and prepare legally compliant clearance declarations. You will interface with customers and government agencies to clarify information and resolve routine disputes.

In this role, you will contribute to strong customer relationships, operate under tight deadlines, and support export clearance activities across shift rotations. English and Norwegian language skills are required.

Qualifications

• Experience or working knowledge of clearance-related principles, Import/Export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired.
• Customer-focused with strong communication
• Ability to work under tight deadlines and in a busy office environment

Responsibilities

• Review shipments data to identify customer and regulatory requirements and verify documentation accuracy.
• Use in-house systems to create accurate, legally compliant clearance declarations.
• Contact customers or government agencies to clarify information when needed.
• Resolve routine customer and customs disputes.
• Build relationships with customers and advise on best clearance service.
• Work within tight time frames in a busy office environment.

Skills

Customer service

Attention to detail

Communication

Teamwork

Problem solving

Microsoft Office

Tools

CHIEF entries

Job description

We are seeking our next Clearance Broker-Associate star!

What you will be doing:

Reviewing shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied

Using in-house systems to create accurate and legally compliant clearance declarations

Contacting customers or government agencies to clarify information when needed

Resolving routine customer and customs disputes

Building effective relationships with our customers and helping them to choose the best suited clearance service

Working within tight time frames in a busy office environment

Export clearance:

3 shift rotations with following work times 8-16, 10-18 and 13-21

Standard rotation example: Week 1: 8-16, Week 2: 13-21, Week 3: 13-21 and week 4: 10-18

1 week AM/Mid and 2 weeks PM

English, Norwegian
What do you bring with you:

Good team working skills with experience of contributing to team performance in a busy office environment

Experience or working knowledge of key clearance related principles, Import/Export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired

Customer focused with excellent communication skills

Attention to detail and the ability to make sound numerical decisions within tight time deadlines

Good analytical and problem-solving skills

Good Microsoft Office and PC skills
What do we offer:

Attractive compensation package

Training to get you started and on-the-job learning opportunities

Extensive learning resources to further develop your skills and knowledge

Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

Employee Assistance Program for you and your family in difficult life situations

Employee reduced-rate shipping

Great career opportunities

FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

• Fortolling
• Microsoft Office
• Norsk

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FedEx was built on a philosophy that puts people first, one we take serious. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

• Stillingstittel: Clearance Operations Supervisor