Bilingual Solutions Consultant (Norwegian/English) – Relocation Support

TELUS Digital; Norway; On-site; NOK 130,000 - 194,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket provided

Vacation voucher

Airport taxi

Fully paid training

Career development

Health insurance

Benefits package

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant to support customers in Norwegian and English from Sofia. No tech background is required as comprehensive training will be provided. You will handle CRM and ticketing tools, engage customers via phone, email, and chat, and work within structured processes to meet SLAs.

The role offers relocation assistance, accommodation on arrival, and a multilateral, growth-oriented team environment focused on exceptional service and ongoing learning.

Qualifications

• Fluent Norwegian and English communication.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.
• Adaptable and quick to learn new processes and technologies.
• Self-motivated with a passion for customer satisfaction.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Norwegian fluency

English fluency

Customer service

Job description

TELUS Digital Bulgaria is seeking a Solutions Consultant to support customers in Norwegian and English from Sofia. No tech background is required as comprehensive training will be provided. You will handle CRM and ticketing tools, engage customers via phone, email, and chat, and work within structured processes to meet SLAs.

The role offers relocation assistance, accommodation on arrival, and a multilateral, growth-oriented team environment focused on exceptional service and ongoing learning.