Audiology & Sales Support B2B/B2C

Sonova Group; Oslo fylke; On-site; NOK 520,000 - 760,000; Full time

Benefits offered by this job

Hybrid work model

Training opportunities

Growth opportunities

Job summary

Sonova, a leading global hearing care company, is seeking an Audiological Sales Support Specialist in Oslo, Norway. You will provide audiological and product support to B2B customers, consumers, and internal stakeholders across phone, email and other channels.

You will work in a collaborative team, handle hearing solution programming, troubleshooting, and content validation for product launches, while supporting cross-functional colleagues in Sales, Marketing and Customer Service to deliver

Qualifications

• Certified Audiologist with clinical audiology experience and strong technical knowledge of hearing care solutions.
• Fluent in Norwegian with strong written and spoken English skills.
• Experience in customer support, technical support, sales support, or a customer-facing healthcare environment.
• Strong product and troubleshooting skills with the ability to communicate complex technical information clearly.
• Structured, proactive, solution-oriented, and capable of effectively managing multiple priorities.
• A positive, collaborative team player with excellent interpersonal and customer service skills.

Responsibilities

• Provide first-line audiological and product support to B2B customers, consumers, and internal stakeholders via phone, email, and other communication channels.
• Conduct hearing solution programming, technical troubleshooting, and respond to product-related inquiries.
• Support translation and validation of audiological content related to product launches, training materials, and B2B/B2C communications.
• Collaborate closely with Sales, Marketing, Customer Service, and Support teams to deliver a consistent customer experience.
• Support operational coordination activities, local product launches, and customer support initiatives as required.
• Contribute to continuous improvement initiatives while ensuring compliance with company policies, processes, and quality standards.

Skills

Audiology knowledge

Customer support

Technical troubleshooting

Communication

Team collaboration

Education

Certified Audiologist

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Oslo, Norway

Audiology & Sales Support B2B/B2C

165817

As an Audiological Sales Support Specialist, you will play a key role in delivering exceptional audiological and product support to both customers and internal stakeholders. Acting as a trusted expert, you will help ensure that hearing care professionals and end users receive accurate technical guidance, product expertise, and timely support across multiple channels.
In return for your audiological knowledge, customer-focused mindset, and strong coordination skills, you will join a collaborative team where you can make a meaningful impact every day. You will have the opportunity to develop your expertise in innovative hearing care technologies while contributing to an outstanding customer experience and helping improve the lives of people with hearing loss.

More about the role

• Provide first-line audiological and product support to B2B customers, consumers, and internal stakeholders via phone, email, and other communication channels.
• Conduct hearing solution programming, technical troubleshooting, and respond to product-related inquiries.
• Support translation and validation of audiological content related to product launches, training materials, and B2B/B2C communications.
• Collaborate closely with Sales, Marketing, Customer Service, and Support teams to deliver a consistent customer experience.
• Support operational coordination activities, local product launches, and customer support initiatives as required.
• Contribute to continuous improvement initiatives while ensuring compliance with company policies, processes, and quality standards.

More about you

• Certified Audiologist with clinical audiology experience and strong technical knowledge of hearing care solutions.
• Fluent in Norwegian with strong written and spoken English skills.
• Experience in customer support, technical support, sales support, or a customer-facing healthcare environment.
• Strong product and troubleshooting skills with the ability to communicate complex technical information clearly.
• Structured, proactive, solution-oriented, and capable of effectively managing multiple priorities.
• A positive, collaborative team player with excellent interpersonal and customer service skills.

More about what we offer

As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.