Aftersales Performance Lead – Norway

Polestar; Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

Polestar Norway is seeking an Aftersales Lead (Customer Service Lead) to join the Customer Service Operations team. You will coordinate service operations, support workshops and partners, and drive aftersales performance from Polestar Norway HQ in Fornebu, Oslo.

The role is primarily onsite with regular travel to service and retail partners. As a key member reporting to Head of Customer Experience, you will build strong relationships, lead cross-functional projects, and transform insights into

Qualifications

• Solid experience in automotive aftersales, service network operations, or customer service management.
• Degree in Business, Finance, Engineering, or equivalent professional experience.
• Experience within Polestar Service Network is a strong advantage.
• Ability to lead cross‑functional projects and drive improvements using data insights.

Responsibilities

• Drive aftersales performance, service quality and growth across Polestar’s service network.
• Support service partners in solving operational and technical challenges while maximizing retention and revenue.
• Analyze key aftersales KPIs and translate insights into actions to improve profitability and service performance.
• Lead continuous improvement initiatives to optimize operations and enhance customer experience.
• Deliver strategic service market projects and build strong partner relationships to grow revenue and network performance.

Skills

Aftersales management

Service network operations

Data analysis

Cross-functional leadership

Education

Bachelor's degree in Business/Engineering

Tools

CRM systems

Excel / Analytics

Job description

Polestar Norway is seeking an Aftersales Lead (Customer Service Lead) to join the Customer Service Operations team. You will coordinate service operations, support workshops and partners, and drive aftersales performance from Polestar Norway HQ in Fornebu, Oslo.

The role is primarily onsite with regular travel to service and retail partners. As a key member reporting to Head of Customer Experience, you will build strong relationships, lead cross-functional projects, and transform insights into