Aftersales Lead: Service Excellence & Growth Architect

Polestar; Oslo; On-site; NOK 900,000 - 1,300,000; Full time

Job summary

Polestar Norway HQ in Fornebu, Oslo, seeks an Aftersales Lead to coordinate service operations, support workshops and partners, and drive performance with a data-driven approach.

The role focuses on leading cross-functional projects, improving service quality, and delivering strategic initiatives to grow revenue and customer loyalty. It is based onsite in Oslo with regular travel to partners.

Qualifications

• Aftersales and service network operations experience.
• Degree in Business, Finance, Engineering or equivalent.
• Experience with Polestar Service Network is a plus.
• Strong cross-functional leadership and data analysis.

Responsibilities

• Driving aftersales performance, service quality, and sustainable growth.
• Supporting service partners.
• Analyzing KPIs.
• Leading improvement initiatives.
• Delivering strategic projects to grow revenue and customer loyalty.

Skills

Aftersales management

Cross-functional leadership

Data analysis

Education

Bachelor's degree in Business/Finance/Engineering

Job description

Polestar Norway HQ in Fornebu, Oslo, seeks an Aftersales Lead to coordinate service operations, support workshops and partners, and drive performance with a data-driven approach.

The role focuses on leading cross-functional projects, improving service quality, and delivering strategic initiatives to grow revenue and customer loyalty. It is based onsite in Oslo with regular travel to partners.