Aftersales Lead

Polestar; Oslo; On-site; NOK 900,000 - 1,300,000; Full time

Job summary

Polestar Norway HQ in Fornebu, Oslo, seeks an Aftersales Lead to coordinate service operations, support workshops and partners, and drive performance with a data-driven approach.

The role focuses on leading cross-functional projects, improving service quality, and delivering strategic initiatives to grow revenue and customer loyalty. It is based onsite in Oslo with regular travel to partners.

Qualifications

• Aftersales and service network operations experience.
• Degree in Business, Finance, Engineering or equivalent.
• Experience with Polestar Service Network is a plus.
• Strong cross-functional leadership and data analysis.

Responsibilities

• Driving aftersales performance, service quality, and sustainable growth.
• Supporting service partners.
• Analyzing KPIs.
• Leading improvement initiatives.
• Delivering strategic projects to grow revenue and customer loyalty.

Skills

Aftersales management

Cross-functional leadership

Data analysis

Education

Bachelor's degree in Business/Finance/Engineering

Job description

We are currently looking for an Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar's Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, ensuring smooth communication and collaboration. You will be responsible for coordinating service operations, addressing queries, and supporting workshops and partners to maintain high service standards. The role involves managing service processes, resolving issues promptly, and aligning workshop and partner activities with Polestar's operational goals. It is based at Polestar Norway HQ in Fornebu, Oslo, mainly working onsite with regular travel to service and retail partners. If interested, apply as the position remains open until filled.

Location: Polestar Norway HQ, Fornebu, Oslo.

Responsibilities

• Driving aftersales performance, service quality, and sustainable growth
• Supporting service partners
• Analyzing KPIs
• Leading improvement initiatives
• Delivering strategic projects to grow revenue and customer loyalty

Qualifications

• Solid experience within automotive aftersales, service network operations, or customer service management
• Relevant degree in Business, Finance, Engineering, or equivalent professional experience
• Experience from the Polestar Service Network is considered a strong advantage
• Demonstrated ability to lead cross-functional projects and drive business and service improvements
• Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results