ADMS Solutions & Support Team Leader

GE Vernova; Oslo fylke; Hybrid; NOK 954,000 - 1,273,000; Full time

Job summary

GE Vernova seeks an experienced ADMS Solutions & Support Team Leader to guide a technical support group across Europe in a hybrid/remote setting. You will oversee daily ADMS support operations, manage SLAs, escalate incidents, and drive incident resolution with a focus on reliability and service quality.

As a collaborative leader, you will mentor engineers, coordinate with account managers, and advance ITIL-aligned processes while contributing to network data modeling and L2/L3 issue

Qualifications

• Experience in enterprise application support with SQL and spatial data concepts.
• Knowledge of APIs, web services, Linux and Windows.
• Experience leading ITIL-aligned support teams.
• Strong written and verbal communication for stakeholders and escalations.

Responsibilities

• Lead daily support operations for ADMS, allocate work and meet SLAs.
• Coach and mentor team members, promote knowledge sharing across global teams.
• Drive incident resolution, case quality, and communication with customers.
• Coordinate escalations, perform root cause analysis, drive service improvements per ITIL.
• Partner with account managers to deliver stakeholder reports and participate in reviews.
• Contribute to solution implementations by designing network data models and resolving L2/L3 issues.

Skills

SQL & spatial

APIs & web services

Linux & Windows

ITIL practices

Communication skills

Education

Bachelor's degree

Tools

Reliance Series 6

FME / CIM

AWS/Azure/GCP

Job description

Job Description Summary

Job Description

ADMS Solutions & Support Team Leader

Location:

Hybrid / Remote (Europe)

Powering the grid requires unwavering reliability. As a Solutions & Support Team Leader for our Advanced Distribution Management System (ADMS) software, you guide a technical support team modernizing power systems into smarter, cleaner energy networks. By combining real-time operational data, network modeling, and collaborative service delivery, you ensure utilities manage grid complexity and maintain resilient operations.

You are a collaborative technical leader who excels at aligning team capabilities, resolving critical system issues, and partnering with utility customers to deliver reliable software solutions.

Key Responsibilities

• Lead daily support operations for Advanced Distribution Management Systems (ADMS), allocating work and balancing priorities to meet service level agreements (SLAs).
• Coach and mentor team members, providing technical guidance and promoting knowledge sharing across global support teams.
• Drive team accountability for incident resolution, case quality, and effective communication with utility customers and cross-functional partners.
• Coordinate complex escalations, perform root cause analysis, and lead continuous service improvement initiatives aligned with Information Technology Infrastructure Library (ITIL) practices.
• Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews.
• Contribute to solution implementations by designing network data models and resolving Level 2 (L2) and Level 3 (L3) application issues.

Qualifications

Required:

• Enterprise application support experience and database management proficiency using Structured Query Language (SQL) and spatial data concepts.
• Working knowledge of Application Programming Interfaces (APIs), web services, and Linux and Windows operating systems.
• Demonstrated experience leading or guiding technical teams within ITIL-aligned support environments.
• Strong written and verbal communication skills to present technical concepts to diverse stakeholders and manage customer escalations.

Preferred:

• Experience with ADMS platforms (such as Reliance Series 6).
• Familiarity with Feature Manipulation Engine (FME) or Common Information Model (CIM) data modeling.
• Cloud platform experience across Amazon Web Services (AWS), Azure, or Google Cloud.

A formal education and subsequent Bachelor's degree in Electrical Engineering, Computer Science, or a related field is nice to have, but we are most interested in your total experience and professional achievements.

GE Vernova employees rise to the challenge of building a world that works, supported by competitive benefits and continuous career growth opportunities.

Additional Information

Relocation Assistance Provided: No

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.