Workshop Manager (m/f/x)

HiSERV GmbH; Schiphol; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fixed-term contract 1 year

Long-term career with international集团

Wellbeing access to Nilo Health

26 vacation days

8% holiday allowance

Pension scheme

Daily fruit at work

Training and career development

Job summary

HiSERV Netherlands, part of the HiSERV Group, invites applications for a Workshop Manager at Schiphol Airport. You will lead the daily workshop operations, oversee maintenance and repair activities, manage resources, and ensure safe, high-quality, on-time service for customers.

Reporting to Head of Operations Netherlands, you will drive continuous improvement, mentor a team of supervisors and technicians, and act as the main liaison with customers and suppliers.

Qualifications

• Bachelor's degree in Business, Engineering, Economics, or related field.
• 5–8 years in workshop management, operations, or technical leadership.
• Proven leadership to motivate, coach, and develop teams.
• Strong communication and stakeholder management skills.
• Experience with ERP systems and operational workflows.
• Analytical mindset with problem-solving abilities.
• Fluent in Dutch and English, both written and spoken.
• Residence in the Netherlands and eligible to work.

Responsibilities

• Lead daily workshop operations with efficient workflows and on-time service.
• Coach and develop supervisors and technicians, focusing on safety.
• Drive performance via resource planning, cost control, and productivity.
• Monitor KPIs and initiate efficiency/quality improvements.
• Serve as primary contact for customers, suppliers and internal stakeholders.
• Oversee workforce planning, onboarding, and performance management.
• Ensure safety, quality, and regulatory compliance in the workshop.
• Support strategic growth by enhancing service capabilities.

Skills

Leadership

Stakeholder management

Communication

ERP systems

Analytical thinking

Problem solving

Change management

Dutch language

English language

Education

Bachelor's degree in Business/Engineering/Economics

Tools

ERP systems

Job description

HiSERV Netherlands is part of the HiSERV Group, one of the world's largest suppliers of airport equipment. We maintain and lease Ground Support Equipment (GSE) and handling equipment. In the Netherlands, we focus on the service and maintenance of motorized and non-motorized GSE.

Our organization is characterized by short lines of communication, personal contact, and a strong focus on safety, quality, and efficiency.

Your New Challenge

As a Workshop Manager, you will be responsible for leading and optimizing the daily operations of our workshop at Schiphol Airport. You will oversee maintenance and repair activities, manage workshop resources, drive continuous improvement initiatives, and ensure the highest standards of safety, quality, and customer satisfaction.

You will lead and support the workshop team while acting as the primary operational contact for customers, suppliers, and internal stakeholders. In this role, you will report directly to the Head of Operations Netherlands and play a key role in the continued growth and success of our operation.

The position is based at Schiphol Airport, Amsterdam

Key Responsibilities

• Lead and manage the daily operations of the workshop, ensuring efficient workflows, high-quality service, and on-time delivery.
• Manage, coach, and develop a team of supervisors and technicians, fostering a culture of safety, accountability, and continuous improvement.
• Drive operational excellence through effective resource planning, cost control, productivity improvement, and process optimization.
• Monitor workshop performance through KPIs and implement initiatives to improve efficiency, profitability, and customer satisfaction.
• Act as the primary operational contact for customers, suppliers, and internal stakeholders, building strong relationships and ensuring excellent service delivery.
• Lead workforce planning, recruitment, onboarding, training, and performance management activities.
• Ensure compliance with all safety, quality, and regulatory requirements while maintaining a safe and positive working environment.
• Contribute to the strategic growth of the business by identifying opportunities to enhance operational performance, customer experience, and service capabilities.

What Makes You a Great Candidate

• Bachelor's degree in Business, Engineering, Economics, or a related field.
• 5-8 years of experience in workshop management, operations, maintenance, or technical leadership, preferably within the GSE industry.
• Proven leadership experience with the ability to motivate, coach, and develop teams.
• Strong communication and stakeholder management skills.
• Experience working with ERP systems and operational workflows.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Ability to thrive in a fast-paced environment and drive change and continuous improvement.
• Fluent in Dutch and English, both spoken and written.
• Applicants must already reside in the Netherlands and be legally entitled to work in the Netherlands.

What We Offer

• A competitive salary and benefits package.
• A performance-based bonus scheme.
• An initial one-year fixed-term contract, with the opportunity to transition to a permanent contract based on successful performance.
• A stable long-term career opportunity within a growing international organization.
• The opportunity to make a real impact and drive operational excellence.
• Training, development, and career growth opportunities.
• 26 vacation days.
• 8% holiday allowance.
• Pension scheme in accordance with the Metalworking Industry Collective Labour Agreement.
• Free access to Nilo Health to support your wellbeing.
• A collaborative culture with a strong focus on safety, quality, and continuous improvement.
• Daily fresh fruit at work.

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels