Workshop Manager (m/f/x)

HiSERV; Hoofddorp; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

1-year fixed-term contract

Permanent contract potential

Pension (Metalworking CLG)

Nilo Health access

Career development

Daily fruit

Job summary

HiSERV Netherlands, based at Schiphol Airport, seeks a Workshop Manager to lead daily workshop operations, optimize processes, and ensure safety and quality. You will coach supervisors and technicians, drive improvements, and maintain excellent customer and stakeholder relations.

The role reports to the Head of Operations Netherlands and offers a clear path for growth within a growing international group. Fluency in Dutch and English is required, with residence in the Netherlands.

Qualifications

• Bachelor's degree in Business, Engineering, Economics, or related field.
• 5-8 years of workshop management or technical leadership experience.
• Proven leadership with coaching and development of teams.
• Strong communication and stakeholder management skills.
• Experience with ERP systems and operational workflows.
• Analytical mindset with problem-solving abilities.
• Fluency in Dutch and English; resident of the Netherlands.

Responsibilities

• Lead and manage the daily operations of the workshop, ensuring efficient workflows, high-quality service, and on-time delivery.
• Coach and develop a team of supervisors and technicians, fostering safety, accountability, and continuous improvement.
• Drive operational excellence through resource planning, cost control, productivity improvement, and process optimization.
• Monitor workshop performance via KPIs and implement improvements for efficiency, profitability, and customer satisfaction.
• Act as the primary operational contact for customers, suppliers, and internal stakeholders.

Skills

Team leadership

Stakeholder management

Communication

Process optimization

Analytical mindset

Education

Bachelor's degree in Business, Engineering, Economics, or related field

Tools

ERP systems

Job description

HiSERV Netherlands is part of the HiSERV Group, one of the world's largest suppliers of airport equipment. We maintain and lease Ground Support Equipment (GSE) and handling equipment. In the Netherlands, we focus on the service and maintenance of motorized and non-motorized GSE.

Our organization is characterized by short lines of communication, personal contact, and a strong focus on safety, quality, and efficiency.

As a Workshop Manager, you will be responsible for leading and optimizing the daily operations of our workshop at Schiphol Airport. You will oversee maintenance and repair activities, manage workshop resources, drive continuous improvement initiatives, and ensure the highest standards of safety, quality, and customer satisfaction.

You will lead and support the workshop team while acting as the primary operational contact for customers, suppliers, and internal stakeholders. In this role, you will report directly to the Head of Operations Netherlands and play a key role in the continued growth and success of our operation.

The position is based at Schiphol Airport, Amsterdam

Key Responsibilities

• Lead and manage the daily operations of the workshop, ensuring efficient workflows, high-quality service, and on-time delivery.
• Manage, coach, and develop a team of supervisors and technicians, fostering a culture of safety, accountability, and continuous improvement.
• Drive operational excellence through effective resource planning, cost control, productivity improvement, and process optimization.
• Monitor workshop performance through KPIs and implement initiatives to improve efficiency, profitability, and customer satisfaction.
• Act as the primary operational contact for customers, suppliers, and internal stakeholders, building strong relationships and ensuring excellent service delivery.
• Lead workforce planning, recruitment, onboarding, training, and performance management activities.
• Ensure compliance with all safety, quality, and regulatory requirements while maintaining a safe and positive working environment.
• Contribute to the strategic growth of the business by identifying opportunities to enhance operational performance, customer experience, and service capabilities.

What Makes You a Great Candidate

• Bachelor's degree in Business, Engineering, Economics, or a related field.
• 5-8 years of experience in workshop management, operations, maintenance, or technical leadership, preferably within the GSE industry.
• Proven leadership experience with the ability to motivate, coach, and develop teams.
• Strong communication and stakeholder management skills.
• Experience working with ERP systems and operational workflows.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Ability to thrive in a fast-paced environment and drive change and continuous improvement.
• Fluent in Dutch and English, both spoken and written.
• Applicants must already reside in the Netherlands and be legally entitled to work in the Netherlands.

What We Offer

• A competitive salary and benefits package.
• A performance-based bonus scheme.
• An initial one-year fixed-term contract, with the opportunity to transition to a permanent contract based on successful performance.
• A stable long-term career opportunity within a growing international organization.
• The opportunity to make a real impact and drive operational excellence.
• Training, development, and career growth opportunities.
• Pension scheme in accordance with the Metalworking Industry Collective Labour Agreement.
• Free access to Nilo Health to support your wellbeing.
• A collaborative culture with a strong focus on safety, quality, and continuous improvement.
• Daily fresh fruit at work.