Working Student Technical Support

LendLeap; Amsterdam; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Laptop provided

25 holidays per year

Hybrid work from Amsterdam office

Annual offsite

Job summary

LendLeap, a Netherlands-based fintech startup, is building software for lenders to originate loans. We seek a hands-on support and operations partner to own customer interactions, platform monitoring, testing, configuration, and documentation.

You’ll work directly with the founders and have room to grow in a small, fast-moving team. You are an enrolled HBO/WO student in ICT or similar, fluent in Dutch and English, and excited about finance and AI.

Qualifications

• Enrolled in HBO/WO in ICT or related field.
• Fluent in Dutch and English (reading/writing).
• Interest in finance and AI is a plus.
• Independent and entrepreneurial mindset; quick learner.

Responsibilities

• Be the first point of contact for customer questions and tickets.
• Spot patterns in questions and feed insights to product/engineering.
• Monitor the platform and alert the right people when issues arise.
• Test new functionality before it goes live.
• Carry out configurations in the platform for customers.
• Write and maintain documentation for customers and internal use.
• Keep the demo environment up to date and join customer calls.

Skills

Dutch language

English language

Learning ability

Independence

Curiosity

AI familiarity

Finance domain knowledge

Problem solving

Education

HBO/WO ICT student or related field

Job description

At LendLeap we build the software lenders use to originate loans: fast, error-free and without hassle. Our mission is frictionless credit, and we deliver on it by tackling every obstacle in the mortgage and lending process at the source. We are a small team of three founders, live since March 2026 with our launching customer Nestr Smart Finance, and well on our way to the next customers.

We are ISO 27001 certified, API-first, AI-assisted and build everything without legacy. That means we can try out new ideas quickly, there are no thick layers between you and the code, and your work has direct impact on customers.

You will be the first person fully dedicated to support and operations of the platform. That means hands‑on work on everything our customers and our team benefit from:

• First point of contact for incoming customer questions and tickets
• Spotting patterns in questions and feeding them back to product and engineering, so we solve problems at the source
• Monitoring the platform: noticing when something is not running as it should and alerting the right people
• Testing new functionality before it goes live
• Carrying out configurations in the platform for customers
• Writing and maintaining documentation, both for customers and internally
• Keeping our demo environment up to date and joining customer calls where you can add value

You will work directly with our CPO (Mitch), CTO (Guus) and COO (Floris). No management layers, no noise, and plenty of room to take things on.

We are looking for someone who enjoys building something new and who figures out how to make things better on their own. Concretely:

• You are enrolled in a higher education programme (HBO or WO). A direction in ICT, computer science, business IT or similar is a plus, but not a requirement.
• Affinity, knowledge or experience with the financial sector or financial processes is a big plus.
• Affinity, knowledge or experience with AI is also a big plus: we are actively building AI functionality and you will come into contact with it either way.
• You feel at home in software and technology, and you learn new tools extremely fast. Specific technical experience is not required: we are mainly looking for learning ability and aptitude.
• You are independent and entrepreneurial. You see what needs to happen and pick it up without anyone having to ask.
• You are eager to learn and ask questions where others make assumptions.
• Fluent Dutch and English, reading and writing.

What you get in return

• A gross hourly wage of €17.50 to €22.00 (including 8% holiday allowance), depending on experience and level.
• Start date by mutual agreement.
• A company laptop.
• 25 holiday days per year based on full‑time employment, pro rata for your hours.
• An annual strategic offsite with the team.
• A workspace at our new office in Amsterdam Zuidoost, fitted with every comfort: restaurant, coffee bar and everything else you may expect from a good office. Working from home is possible by arrangement.
• Endless growth opportunities: where it goes depends on your interests and talents. Support engineer, implementation consultant, UI/UX designer, or a direction we discover together. With us you grow in the direction that gives you energy.
• A place in a small team where you work directly with the founders and where every decision is close by.