Wholesale Operations Specialist

Karl Lagerfeld; Netherlands; Hybrid; EUR 48,000 - 62,000; Full time

Benefits offered by this job

Remote working arrangements

Relocation allowance

Learning and development courses

Job summary

Karl Lagerfeld is seeking a Wholesale Operations Specialist with marketplace operations expertise to join our team in the Netherlands. You will coordinate cross-functional workflows across production, sales, merchandising, finance, and logistics to ensure timely deliveries and accurate information flows for our valued customers.

In this role you will manage end-to-end outbound operations, provide data-driven insights, and drive process improvements while maintaining a service-centric approach to

Qualifications

• Bachelor’s degree in Business Administration, Management, Supply Chain or related field.
• 5+ years customer service experience and/or sales account management.
• Fluent in written and spoken English; other European language is a plus.
• Strong problem-solving, analytical skills, and attention to detail.
• Excellent Excel skills with Pivot Tables and v-lookups; ERP experience.
• Independent, initiative-taker; able to collaborate in cross-functional teams.

Responsibilities

• Manage end-to-end outbound operations, including inventory management, orderbook management, pricing, promotions, and customer service.
• Serve as primary contact for customers, providing information on product lines, prices, and reports.
• Own outbound flow of goods during shipping season; ensure timely deliveries to customers.
• Maintain overview of processes between departments and anticipate operational implications.
• Identify opportunities for process improvement and implement changes with other departments.
• Provide shipping and sales reports and data-driven insights to management and key accounts.
• Interpret data, identify issues, and provide troubleshooting with minimal supervision.
• Ensure data accuracy and reliability in reports for stakeholders.

Skills

Customer service

Sales account management

Data analysis

Problem solving

Attention to detail

Communication

Cross-functional collaboration

Initiative

Education

Bachelor's degree in Business Administration

Tools

Excel

ERP systems

Job description

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future."

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men’s ready-to-wear, bags, small leather goods, swimwearand underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com and 35 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we're committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

THE ROLE

We are seeking a Wholesale Operations Specialist with expertise in Marketplace Operations to join our team.TheWholesaleOperationsDepartmentcomprisesof a cross-functional teamresponsible for managing the flow of information between various departments including production, sales, merchandising, finance, andourwarehouse. Your primary goal will be to ensure timely, complete, and accurate deliveries to our valued customers by optimizing operational efficiency and maintaining a service-centric approach.As a key member of our operations department, you will play a critical role in managing and optimizing our marketplace operations.This is an excellent opportunity for a highly motivated individual to join an ambitious, collaborative, and successful team.

KEY RESPONSIBILITIES

• Manage and oversee end-to-end outbound operations, including inventory management, seasonal orderbook management, pricing, promotions, and customer service

• Support the sales team and act as the primary point of contact for customers by providing information on seasonal product lines, prices, reporting and serve as liaison between other departments in the organization.

• Assume full ownership of outbound flow of goods during the shipping season, ensuring timely and accurate deliveries to customers.

• Maintain a helicopter overview of processes and information flow between different departments including production, sales, merchandising, and logistics departments and anticipate any implications for operations and our customers further down the line

• Proactively identify opportunities for process improvement and work collaboratively with other departments to implement changes that optimize operations processes and enhance our customer services experience.

• Provide management and the special accounts with shipping reports, sales reports, and other data-driven insights.

• Ability to manage and interpret data, identify potential issues and provide immediate troubleshooting support with minimal guidance/supervision.

• Confident in challenging numbers and information derived from reports, ensuring that all data is accurate, reliable, and actionable.

THE PROFILE

• Bachelor’s degree in one of the following disciplines: Business Administration/or Management, Supply Chain Management, Accounting or related field.

• 5+yearscustomer serviceexperiencesand orsales account management(preferablyin a related industry or equivalent combination of education and relatedworkexperience).

• Fluent inbothwritten and spoken English; Other European language is a plus.

• Entrepreneurial 'can-do' attitude, excellent problem solving and analytical skills.

• Attention to detail and the ability to understand the whole scope and the chain reaction of events from Sales, via Purchasing to Inbound and Outbound of goods.

• Excellent Excel skills (familiaritywith v-lookups and pivot tables in particular) and familiarity with ERP systems.

• Complete understanding of inventory management.

• Strongcustomerservice orientation and excellent communication.

• An independentperson, whotakes initiative and mobilizes people to get thingsdone;remainsflexible and curious to figure out new/efficientways of working.

• Workscollaborativelywithin a largercross-functionalteam to managethe businessneedsandleverage business buildingopportunities.

Why #TEAMKARL? (HQ)

• Learning and development courses/training
• Opportunity to make an impact
• Remote working arrangements
• Relocation allowance