VP, Head of Claims Belgium and Netherlands

Sompo; Rotterdam; On-site; EUR 150,000 - 230,000; Full time

Job summary

Sompo is seeking a VP, Head of Claims BeNe to lead the BeNe Claims Department from Rotterdam or Brussels. You will shape strategy, oversee settlements, reserves, and risk controls while collaborating with senior leadership across BeNe and Continental Europe.

The role requires a strong track record in technical claims, team leadership, and fluency in Dutch and English (French beneficial). You will drive excellence in claims handling and client relations in a dynamic global team.

Qualifications

• BeNe insurance market knowledge.
• Degree level education; legal qualification desirable.
• Experience managing teams and claims handlers.
• High degree of technical claims expertise across multiple lines of business.
• Excellent Dutch and English; French proficiency.

Responsibilities

• Lead negotiations on claims settlements and establish reserves.
• Ensure adherence to governance standards, risk management, and related procedures.
• Monitor KPIs and oversee outsourced claims handling.
• Participate as a senior leader in the global Sompo claims team.
• Mentor and train junior team members; manage senior staff.
• Collaborate with function heads to align claims with company goals.
• Provide management information to improve underwriting quality.
• Manage relationships with clients, brokers, and service providers.

Skills

BeNe insurance market

Team management

Technical claims expertise

Dutch language

English language

French language

Entrepreneurial mindset

Organizational skills

Problem solving

Interpersonal communication

Team collaboration

Education

Degree level education

Legal qualification desirable

Job description

Are you looking for your next opportunity? Sompo has a unique opportunity for a

Are you looking for your next opportunity? Sompo has a unique opportunity for a VP, Head of Claims Belgium and Netherlands.
Sompo International is recruiting for a VP, Head of Claims for Belgium and Netherlands (BeNe). Reporting directly to the Country Manager Insurance Belgium and Netherlands and the Head of Claims Continental Europe, the role will be responsible for developing and managing the BeNe Claims Department in an efficient, effective and scalable manner as the company grows in Belgium and Netherlands. The successful applicant will be required to deliver a high level of customer satisfaction and claims experience through the implementation of direct and indirect business claim handling procedures and risk management processes.
Candidates should be able to provide insight and analysis on complex high profile/high exposure losses, manage metrics and reporting requirements and deliver agreed upon claim service to clients and brokers in a timely and professional manner.
The role requires exceptional interpersonal and communication skills as the candidate will be expected to liaise with customers and work closely with executives and senior management across the company. They will need to be able to demonstrate a strong track record of working within a technical claims environment and will be part of an innovative team with a diverse set of responsibilities as would be expected of someone in a senior role. This role will provide the candidate with an exciting opportunity to develop a market leading claims function.
Location: This position will be based out of our Rotterdam or Brussels offices. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our Business, Your Impact, Our Opportunity

What you’ll be doing:

• Working closely with the Head of Claims Continental Europe, the Country Manager Insurance BeNe and Heads of Line of Business in BeNe, the candidate would take a leading role in negotiating claims settlements and establishing adequate claims reserves.
• Ensuring adherence to the Corporate Governance standards, the Risk Management framework and all related risk analysis and investigation procedures flowing from this policy and the Insurance Claims Handling Manual.
• Monitoring service providers’ KPIs and ensuring the smooth operation of outsourced claims handling.
• Participating as a senior leader in the wider global Sompo claims team.
• Mentoring and training more junior members of the team, managing the most senior ones.
• Working with the leads of each function to ensure the claims function forms a close symbiotic working relationship across the company.
• Providing colleagues with management information designed to continually improve quality of underwriting.
• Fostering and managing relationships with key clients and brokers.
• Managing relationships with service providers, including TPAs, outsource providers, panel lawyers and adjusters.

What You’ll Bring

• Proficient knowledge of the BeNe insurance market.
• Educated to degree level, legal qualification desirable.
• Experience of managing teams and claims handlers.
• High degree of technical claims expertise across multiple lines of business.
• Excellent written and verbal Dutch and English, proficient in French.
• The ability to actively participate in tasks while also leading, taking responsibility and using own initiative.
• Spirit of entrepreneurship to build an efficient organization giving the best service to our customers
• Excellent organizational skills and attention to detail.
• Problem solving capabilities.
• Excellent interpersonal and written communication skills.
• Ability to work within a collaborative, team-oriented environment

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Below is a summary of some of the benefits we offer, which may vary depending on the country:

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Who We Are And What We Stand For

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.