VP, Customer Ops & AI Transformation

Insify; Netherlands; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Equity for eligible roles

Trust and autonomy in decision making

Job summary

Insify is seeking a VP of Customer Operations to lead customer experience and operations as they expand in Europe. The role involves setting quality standards and transitioning support to AI, all while managing the performance of the operations team across markets.

Candidates should have over 8 years in operations, with significant leadership experience, especially in fintech or regulated environments. This position offers competitive compensation, autonomy, and the opportunity to share in company equity.

Qualifications

• 8+ years in operations, with 3+ in senior leadership, ideally in fintech or insurtech.
• Experience managing teams of 20+ across multiple functions.
• Expertise in budget management and operational processes.

Responsibilities

• Ensure high-quality customer experience in operations and support.
• Transition support tasks to AI while enhancing customer satisfaction.
• Lead new market launches with scalable AI operations.

Skills

Operations management

Leadership

AI automation

Multilingual support

Data-driven decision making

Job description

Insify is seeking a VP of Customer Operations to lead customer experience and operations as they expand in Europe. The role involves setting quality standards and transitioning support to AI, all while managing the performance of the operations team across markets.

Candidates should have over 8 years in operations, with significant leadership experience, especially in fintech or regulated environments. This position offers competitive compensation, autonomy, and the opportunity to share in company equity.