VoC Insights Manager

Versuni (formerly Philips Domestic Appliances); Amsterdam; On-site; EUR 62,000 - 92,000; Full time

Benefits offered by this job

Work from home allowances

Commuting allowance

Phone allowance

Flexible in-office collaboration

Travel up to 30 days per year

Generous holiday policy

Bicycle plan

Health insurance discount

Gym membership discount

Product discounts

Amsterdam office location

Job summary

Versuni is seeking a Voice of Consumer (VoC) Insights Manager to transform consumer feedback into actionable insights that drive product improvements, consumer experience, and commercial performance. You will synthesize inputs from ratings, social listening, surveys, and support cross-functional teams across Product, R&D, Quality and Marketing.

With 5+ years in Consumer Insights or related fields, you will translate complex data into clear recommendations, partner with global teams, and leverage

Qualifications

• Bachelor’s or Master’s degree in Marketing, Market Research, Business Analytics, Data Science or related field.
• 5+ years of experience in Consumer Insights, Voice of Consumer, Market Research, Analytics or related fields.
• Proven ability to translate complex datasets into actionable reports and recommendations.
• Experience with both qualitative and quantitative data and cross-functional collaboration.

Responsibilities

• Transform consumer signals into reports with actionable insights and business recommendations.
• Translate strategic questions into objectives, hypotheses and analyses.
• Lead end-to-end VoC projects across markets and categories, from definition to storytelling.
• Collaborate with cross-functional teams to implement consumer-driven recommendations and measure impact.

Skills

Analytical thinking

Storytelling

Insight communication

Education

Bachelor’s or Master’s degree in Marketing/Market Research/Business Analytics/Data Science

Tools

Power BI

Python

Databricks

Job description

About the role:

At Versuni, we believe the consumer's voice should guide every decision we make.

As Voice of Consumer (VoC) Insights Manager, you will play a key role in transforming consumer feedback into actionable insights and recommendations that drive product improvements, innovation, consumer experience, and commercial performance. You will analyze and synthesize feedback from ratings & reviews, social listening, contact center interactions, consumer research, agentic consumer intelligence platforms, and other consumer feedback channels to identify opportunities and risks for the business.

Working in close partnership with Product, R&D, Quality, Consumer Care, local & global Marketing, and Commercial teams, you will ensure consumer insights are translated into clear recommendations and tangible actions across the organization.

• Location: Netherlands
• EUR 61600 - EUR 92400

The impact you’ll make:

Insight Generation & Analytics

• Transform consumer signals into reports with actionable insights and business recommendations.
• Translate strategic business questions into clear objectives, hypotheses, and analytical approaches.
• Leverage data from ratings & reviews, social media, consumer surveys, contact center interactions, product returns, service cases, and other consumer touchpoints.
• Analyze unmet consumer needs, category & market opportunities, emerging trends, and competitive threats.
• Identify emerging quality, experience, or reputation risks.
• Drive end-to-end consumer insight projects across markets and categories from business question definition through analysis and storytelling.

Business Impact & Activation

• Support product development, renovation initiatives, new product introduction, go-to-market and communication strategies through consumer-driven recommendations.
• Monitor the implementation and impact of VoC recommendations.
• Drive action-oriented storytelling that helps stakeholders move from insight to action.

Cross-functional Collaboration & Enablement

• Be a business partner within cross-functional teams including Marketing, Product, R&D, Quality, Consumer Care, and Commercial to address strategic questions.
• Influence decision-making through consumer evidence, data, and storytelling.
• Champion a consumer-centric culture by embedding VoC insights throughout the product lifecycle, from design to post-purchase experience.
• Drive adoption of VoC capabilities across the organization through training programs, playbooks, and self-service guidance.

Voice of Consumer Platforms & Tools

• Act as an expert for VoC platforms and consumer intelligence tools.
• Collaborate with analytics and data teams to improve accessibility, quality, and scalability of consumer feedback data.
• Connect consumer feedback with broader business data (operational, product, commercial information) to uncover actionable insights and opportunities.
• Contribute to continuous improvement of reports, dashboards, automation, consumer intelligence frameworks, and AI-enabled insight generation.

The skills and knowledge you’ll bring:

• A Bachelor’s or Master’s degree in Marketing, Market Research, Business Administration, Business Analytics, Data Science, Statistics, or a related field.
• Minimum of 5 years of experience in Consumer Insights, Voice of Consumer, Market Research, Analytics, or related fields.
• Proven experience translating complex datasets into actionable reports with business recommendations and working effectively with cross-functional stakeholders.
• Experience working with both qualitative and quantitative data, with the ability to analyze findings and translate them into actionable insights.
• Experience working in consumer goods, retail, e-commerce, technology, or consumer-centric organizations.
• Experience with VoC platforms, ratings & reviews, social listening, consumer surveys, and analytics tools.
• Knowledge of Power BI, Python, Databricks, or similar analytics tools.
• Exposure to AI-powered consumer research methodologies and synthetic consumer research is considered a plus.
• Strong analytical, storytelling, and insight communication skills.
• Consumer obsession, ownership, curiosity, and continuous learning mindset.

What we’ll give you in return:

• Internationally competitive base salary | benchmarked against global industry and market leaders
• Performance-based Annual Incentive Program | rewarding those who dare and achieve more
• Top of the market pension scheme | with higher-than-average company contributions
• Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
• Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
• Work from abroad | Up to 30 days per year.
• Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
• Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories & insurance
• Health Insurance Discount | when signing up with our partner insurance
• Gym Membership Discount | to support your focus on health and wellbeing
• Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
• An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
• High growth environment | offering exciting learning and career development perspectives beyond your first role