Vibe-Driven Retail Sales & Customer Experience Associate

Urban Outfitters Europe; Rotterdam; On-site; EUR 17,000 - 24,000; Full time

Job summary

Urban Outfitters Europe is seeking a friendly retail team member for our Rotterdam Beurstraverse location. You will deliver a positive customer experience, manage conversations, and uphold the VIBE-inspired service standards during busy hours.

Key duties include assisting in merchandising, participating in daily team meetings, and helping with stock, tills, and safety guidelines while fostering a collaborative, upbeat store environment.

Qualifications

• Previous experience in a retail environment is not a must, but helpful.
• Strong communication skills are essential.
• Awareness ofUrban Outfitters brand and local market appeal.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Enhance the VIBE by focusing on customers during peak hours.
• Maintain store standards reflecting company guidelines and mystery shop standards.
• Contribute to the overall VIBE by being positive, respectful, and helpful to teammates.
• Uphold company standards and act as a positive role model to peers.
• Assist in training and development of peers.
• Communicate effectively and participate in daily and department meetings.
• Demonstrate proficiency in tills, shipments, and fitting room guidelines.
• Support in processing shipments and maintaining clean back stock areas.
• Assist in weekly tasks such as markdowns, re-tickets, transfers and RTVs.
• Adhere to loss prevention guidelines and health & safety regulations.
• Uphold merchandising and display standards and ensure stock is properly ticketed.

Skills

Customer service

Communication

Teamwork

Job description

Urban Outfitters Europe is seeking a friendly retail team member for our Rotterdam Beurstraverse location. You will deliver a positive customer experience, manage conversations, and uphold the VIBE-inspired service standards during busy hours.

Key duties include assisting in merchandising, participating in daily team meetings, and helping with stock, tills, and safety guidelines while fostering a collaborative, upbeat store environment.