Urban Outfitters Sales Associate - Rotterdam Beurstraverse, NL

Urban Outfitters Europe; Rotterdam; On-site; EUR 17,000 - 24,000; Full time

Job summary

Urban Outfitters Europe is seeking a friendly retail team member for our Rotterdam Beurstraverse location. You will deliver a positive customer experience, manage conversations, and uphold the VIBE-inspired service standards during busy hours.

Key duties include assisting in merchandising, participating in daily team meetings, and helping with stock, tills, and safety guidelines while fostering a collaborative, upbeat store environment.

Qualifications

• Previous experience in a retail environment is not a must, but helpful.
• Strong communication skills are essential.
• Awareness ofUrban Outfitters brand and local market appeal.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Enhance the VIBE by focusing on customers during peak hours.
• Maintain store standards reflecting company guidelines and mystery shop standards.
• Contribute to the overall VIBE by being positive, respectful, and helpful to teammates.
• Uphold company standards and act as a positive role model to peers.
• Assist in training and development of peers.
• Communicate effectively and participate in daily and department meetings.
• Demonstrate proficiency in tills, shipments, and fitting room guidelines.
• Support in processing shipments and maintaining clean back stock areas.
• Assist in weekly tasks such as markdowns, re-tickets, transfers and RTVs.
• Adhere to loss prevention guidelines and health & safety regulations.
• Uphold merchandising and display standards and ensure stock is properly ticketed.

Skills

Customer service

Communication

Teamwork

Job description

This position is located at Beurstraverse 21, Rotterdam, , 3011AE Netherlands

Pay Range

This will be determined by specific criteria including skills, certifications and years of experience.

EUR €14.71 - EUR €14.71 /Hr.

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

What You'll Need

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.