Veterinary Receptionist

National Veterinary Associates; Breda; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

North Mecklenburg Animal Hospital, part of National Veterinary Associates, is seeking a full-time Patient Care Coordinator (PCC) in Cornelius, NC. The PCC greets clients, checks patients in/out, schedules appointments, and handles calls to ensure smooth operations and a positive experience.

We offer benefits such as a Health Savings Account, paid time off, and a 401(k). NVA supports professional growth across its network of hospitals and provides resources to protect and advance veterinary teams.

Qualifications

• Greets clients, responds to questions; checks patients in/out, and handles payments.
• Answers phone calls, which may involve screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail, e-mail, and texts with excellent communication skills.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client and patient information to keep records up to date.
• Escalates complex matters to senior staff.
• Is able to handle stressful situations calmly and effectively

Responsibilities

• Greet clients and patients as they arrive, check them in and out, and manage payments.
• Answer and screen phone calls and schedule appointments.
• Process mail, e-mail, and text communications with clear records.
• Oversee the waiting area and keep it tidy.
• Maintain accurate client/patient records and information.
• Escalate complex issues to senior staff when needed.
• Remain calm under pressure and handle stressful situations effectively

Skills

Customer service

Administrative duties

Computer skills

Phone etiquette

Tools

Multi-line phone system

Job description

North Mecklenburg Animal Hospital is located beside Lake Norman in Cornelius, North Carolina, which is a quick 20 minute drive to the heart of uptown Charlotte and a short road-trip away from the beautiful Blue Ridge Parkway or the Carolina coast.

Do you have a bright, positive personality and the drive to provide top-notch customer service? North Mecklenburg Animal Hospital is seeking a full-time Patient Care Coordinator (PCC). The PCC is the leading example of outstanding customer service for visitors entering the hospital. PCC’s greet clients and patients, check in and out, schedule appointments, and handle phone calls. They manage communications and maintain a smooth flow of operations within the hospital. PCC’s ensure clients receive a positive, memorable experience while visiting North Mecklenburg Animal Hospital. If you are engaging, energetic, and compassionate, this could be the position for you! Being a team player is critical. General skills in administrative duties and computers are an asset. Veterinary experience is a plus. Evening and weekend availability required. Learn more about us via our website at www.nmah.com .

• Greets clients, responds to questions; checks patients in/out, and handles payments.
• Answers phone calls, which may involve screening for service needs, and scheduling appointments. Can manage a multi-line phone system.
• Handles incoming and outgoing mail, e-mail, and texts with excellent communication skills.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client and patient information to keep records up to date.
• Escalates complex matters to senior staff.
• Is able to handle stressful situations calmly and effectively

Pay:

• Starting at $13/hr. Pay increases with experience and certifications.

Benefits for Full time Employees :

• 401(k)
• Health Savings Account
• Paid time off

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.