Business Analyst (Billing Support, Innovation & Analytics)

Cello Square by Samsung SDS Europe; Delft; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary aligned with experience

Attractive bonus paid twice a year

Fully covered healthcare insurance

Pension plan

Reduced-rate international lunch

Fitness subscription contribution

Bike plan

25 days of holidays

Access to training and digital learning

Job summary

A leading logistics technology firm located in Delft is seeking a proactive Business Analyst (Billing Support, Innovation & Analytics) to enhance operations across Europe. The role involves driving operational excellence through process optimization and data-driven decision-making, supporting system adoption and innovation initiatives. Candidates should have a degree in Logistics or related fields and strong problem-solving abilities. A competitive salary, bonus, and comprehensive benefits package are offered.

Qualifications

• Experience working with logistics systems such as ERP, TMS, or WMS is an advantage.
• High attention to detail with strong organizational and planning abilities.
• Ability to adapt in a fast-paced, high-volume, and changing environment.

Responsibilities

• Serve as the first point of contact for European operations regarding processes and the Cello Prime system.
• Support new customer implementation projects during preparation.
• Analyze logistics and billing data for operational performance insights.

Skills

Process improvement

Analytical skills

Problem-solving

Collaboration

MS Excel proficiency

Education

Bachelor’s or Master’s in Logistics or related field

Tools

Logistics systems (ERP, TMS, WMS)

Job description

Did you know Samsung is a leader in logistics too? At Samsung SDS, our Cello platform powers global supply chains in over 40 countries—combining technology, data, and innovation to help businesses move goods smarter, faster, and more efficiently.

Role Summary

The Business Analyst (Billing Support, Innovation & Analytics) plays a key role in overseeing and enhancing operations across Europe that utilize the Cello Prime Logistics Platform. This position focuses on driving operational excellence through process optimization, billing expertise, and data-driven decision-making.

You will contribute to seamless financial and logistics operations, support system adoption across regional teams, and actively participate in innovation initiatives, including automation and AI-driven improvements.

Key Responsibilities

Support

• Serve as the first point of contact for all questions from European operations regarding specific processes and the Cello Prime system.
• Liaise with HQ in Korea to resolve issues faced by European operations.
• Support new customer implementation projects during the preparation and stabilization phases.
• Collaborate with the Billing Specialist team to ensure accurate and timely billing processes aligned with logistics operations.

Process Improvement

• Translate business needs and system requirements into efficient processes
• Manage change initiatives with multiple stakeholders, including clients, operations, IT, and LSPs.
• Stay updated on new processes, IT systems, or industry trends to maintain current knowledge.
• Work closely with the Billing Specialist to optimize billing workflows and ensure alignment with logistics operations.

Analytics

• Leverage analytics skills to analyze logistics and billing data for insights into operational performance.
• Identify opportunities for automation and AI integration in logistics and billing processes.
• Monitor the impact of AI and automation initiatives on logistics operations and billing accuracy.

Requirements

We are looking for a proactive and analytical professional with a passion for process improvement and innovation.

• Bachelor’s or Master’s degree in Logistics, Supply Chain Management, Business Economics, Data Analytics, or a related field.
• Experience working with logistics systems such as ERP, TMS, or WMS is an advantage.
• Strong problem-solving skills with a focus on efficiency and cost optimization.
• High attention to detail with strong organizational and planning abilities.
• Ability to adapt in a fast-paced, high-volume, and changing environment.
• Professional, collaborative, and supportive approach to teamwork.
• Advanced MS Office skills (Excel proficiency strongly preferred).
• Willingnessto travel up to 10%.

What we offer

We offer a competitive package designed to support your professional and personal growth, including:

• Competitive salary aligned with your experience.
• Attractive bonus paid two times per year.
• Fully covered healthcare insurance (~€180 net / €300 gross per month)
• Pension plan with Be Frank
• International and Korean lunch at RHQ is offered at a significantly reduced rate.
• Contribution to your fitness subscription.
• Bike plan.
• 25 days of holidays (excluding public holidays) with the option to buy 5 more.
• Trainings and digital learning opportunities and much more!