Thesis Internship Management Consulting - Song

StudentJob; Amsterdam; On-site; EUR 11,160 - 16,740; Full time

Benefits offered by this job

Monthly internship compensation

Access to global network

Hands-on consulting experience

Job summary

StudentJob is seeking a Thesis Intern for Accenture Song in Amsterdam. This internship focuses on redefining customer service through research and hands-on consulting. You will engage with clients, conduct relevant research, and write your thesis while collaborating with experienced consultants.

The internship offers exposure to real projects within a vibrant community, monthly compensation, and access to Accenture’s global network. Ideal candidates are proactive Master's students with an interest in AI and customer service.

Qualifications

• Currently enrolled in a Master's program.
• Strong analytical and structured thinking skills.
• Independent working style with a curious mindset.

Responsibilities

• Define and write your thesis within customer service.
• Support consultants with real client challenges.
• Conduct research on digital transformation and AI.

Skills

Analytical skills

Proactive attitude

Interest in AI

Customer service affinity

Education

Master's program at a Dutch university

Job description

Internship Details

• Period: 4-6 months
• Hours per week: 32-40
• Location: Hybrid (ITO office, Amsterdam and work from home)
• Start date: September 2026

The Work

Hi future changemaker in Consulting! Are you passionate about improving customer service and helping organizations rethink how they support their customers? As a Thesis Intern in the Service team at Accenture Song, you’ll explore how organizations can design and improve their customer service operations, processes, and ways of working. In this role, you will combine research and hands‑on consulting experience. You will learn on the job by supporting client engagements, working alongside experienced consultants, and contributing to real transformation projects — while also writing your thesis on a topic that creates real impact.

Team

The Service Group focuses on the Customer Experience & Service Reinventions domain — the front line of how companies connect with their customers. Our consultants combine strategy, design, and technology to help global organizations deliver seamless, personalized, and intelligent service experiences. We are especially exploring how AI can revolutionize customer interactions, streamline service operations, and unlock new business models.

Your Role

Research (Thesis)

You will define and write your thesis within the customer service domain, combining academic research with practical insights from our projects.

Consulting Support

You will support consultants in their daily work, gaining exposure to real client challenges and transformation projects.

Daily Tasks

• Conducting research on customer service, digital transformation, and AI in service
• Exploring how AI can enhance customer service, for example: supporting service agents, improving customer interactions, and enabling more efficient service processes
• Presenting your findings to internal teams and, where relevant, clients
• Assisting in discovery phases, including fit‑gap analyses of current service setups
• Supporting the preparation of workshops, presentations, and client deliverables
• Contributing to internal knowledge development and thought leadership
• Supporting business analysis activities, such as structuring problems and identifying improvement opportunities
• Mapping customer service processes and customer journeys

Research Directions

• AI in Customer Service: How can organizations use AI to improve customer interactions?
• Service Transformation: How can companies redesign their service operations for the future?
• Customer Experience Innovation: From reactive support to proactive, personalized service
• AI Adoption in Service: How willing are organizations to adopt AI in customer service?
• Future of Service Models: From traditional contact centers to AI‑supported ecosystems

What We Expect From You

• Enrolled in a Master's program at a Dutch university
• Proactive and hands‑on attitude
• Strong analytical and structured thinking skills
• Interest in consulting and advisory work
• Affinity with customer service (basic understanding of CRM/CCaaS is a plus)
• Interest in AI and its impact on customer service
• Independent working style with a curious and entrepreneurial mindset

What Can You Expect From Us

• Monthly internship compensation and laptop
• A personal buddy within the organization
• Access to Accenture's global network of experts and AI resources
• Hands‑on consulting experience within Accenture Song
• Participation in the Song Talent Factory (STF) — an intern program that connects you with peers across Song's domains (Commerce, Design & Digital Product Creation, Marketing, and Customer Service)

Song Talent Factory (STF)

• Receive professional guidance to shape your career path
• Collaborate on a real consulting project with other interns
• Attend skill‑building workshops and networking events
• Join a vibrant intern community with social and learning activities

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.