Thesis Intern: AI-Driven Service Transformation

StudentJob; Amsterdam; Hybrid; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Monthly compensation

Laptop provided

Buddy within organisation

Global network access to AI resources

Hands-on consulting experience

Song Talent Factory internship program

Job summary

Accenture Song is seeking a thesis intern to join the Service group in Amsterdam. You will define and write your thesis within the customer service domain while supporting consultants on client engagements and transformation projects.

This role blends research with practical consulting experience and involves presenting findings to internal teams. You will work in a hybrid model (ITO office in Amsterdam and work from home) and contribute to AI-driven service innovations.

Qualifications

• Enrolled in a Master's program at a Dutch university.
• Proactive and hands-on attitude.
• Strong analytical and structured thinking skills.
• Interest in consulting and advisory work.
• Affinity with customer service (CRM/CCaaS is a plus).
• Independent working style with an entrepreneurial mindset.

Responsibilities

• Conduct research on customer service, digital transformation, and AI in service.
• Explore how AI can enhance customer service and support service agents.
• Assist consultants in daily client engagements and deliverables.
• Map customer service processes and journeys; contribute to workshops and client deliverables.

Skills

Analytical thinking

Structured thinking

Interest in AI

CRM/CCaaS knowledge

Proactive attitude

Independent working

Education

Master's program at a Dutch university

Job description

Accenture Song is seeking a thesis intern to join the Service group in Amsterdam. You will define and write your thesis within the customer service domain while supporting consultants on client engagements and transformation projects.

This role blends research with practical consulting experience and involves presenting findings to internal teams. You will work in a hybrid model (ITO office in Amsterdam and work from home) and contribute to AI-driven service innovations.