Hybrid Thesis & Consulting Intern: AI in Customer Service

Accenture PLC; Amsterdam; Hybrid; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Laptop provided

Monthly internship compensation

Buddy program

Access to Accenture's AI resources

Song Talent Factory

Job summary

Accenture Song in Amsterdam is offering a thesis internship in the Service team. You will research and write a thesis while supporting consultants on client engagements and real transformation projects, combining academic work with practical consultancy experience.

You will explore how AI can revolutionize customer interactions and service operations, contribute to workshops, and help map customer journeys within a global team.

Qualifications

• Enrolled in a Master's program at a Dutch university.
• Proactive and hands-on attitude.
• Strong analytical and structured thinking skills.
• Interest in consulting and advisory work.
• Affinity with customer service (CRM/CCaaS a plus).
• Interest in AI and its impact on customer service.
• Independent working style with an entrepreneurial mindset.

Responsibilities

• Define and write your thesis within the customer service domain, combining academic research with practical insights.
• Support consultants in their daily client work and transformation projects.
• Assist in discovery phases, fit-gap analyses, and workshops.
• Map customer service processes and customer journeys.
• Present findings to internal teams and, where relevant, clients.

Skills

Research

Consulting support

AI in service

Analytical thinking

Proactive attitude

Independent working

Education

Master's program enrollment

Job description

Accenture Song in Amsterdam is offering a thesis internship in the Service team. You will research and write a thesis while supporting consultants on client engagements and real transformation projects, combining academic work with practical consultancy experience.

You will explore how AI can revolutionize customer interactions and service operations, contribute to workshops, and help map customer journeys within a global team.