Thesis Intern: AI-Driven Customer Service Consulting

Accenture the Netherlands; Amsterdam; Hybrid; EUR 11,000 - 16,000; Part time

Benefits offered by this job

Monthly internship compensation

Laptop provided

Access to Accenture’s AI resources

Song Talent Factory intern program

Job summary

Accenture the Netherlands invites applications for a Thesis Intern position within the Service team at Accenture Song. You will combine research with hands-on consulting experience, supporting client engagements, and contributing to real transformation projects while writing your thesis on topics with real impact.

You will learn on the job by supporting consultants, preparing workshops, and delivering client-ready materials, with a focus on AI, CX, and service design.

Qualifications

• Enrolled in a Master’s program at a Dutch university.
• Proactive and hands on attitude.
• Strong analytical and structured thinking skills.
• Interest in AI and its impact on customer service.
• Affinity with customer service (CRM/CCaaS knowledge a plus).
• Independent working style with a curious mindset.

Responsibilities

• Define and write your thesis within the customer service domain.
• Support consultants in their daily work and client engagements.
• Attend and contribute to workshops, presentations, and client deliverables.
• Map and analyze customer service processes and journeys.
• Conduct research on customer service, digital transformation and AI in service.

Skills

Analytical thinking

Hands-on attitude

AI interest

Independent working

Education

Master’s program

Job description

Accenture the Netherlands invites applications for a Thesis Intern position within the Service team at Accenture Song. You will combine research with hands-on consulting experience, supporting client engagements, and contributing to real transformation projects while writing your thesis on topics with real impact.

You will learn on the job by supporting consultants, preparing workshops, and delivering client-ready materials, with a focus on AI, CX, and service design.