Advisory Intern: AI & Service Transformation (Hybrid)

Accenture PLC; Amsterdam; Hybrid; EUR 16,000 - 27,000; Full time

Job summary

Accenture Song in Amsterdam seeks a User Experience Architecture New Associate | Early Career to join as a thesis intern in February 2027. You will blend academic research with practical consultancy work, supporting client engagements and contributing to real transformation projects while developing your thesis in the customer service domain.

You will gain hands-on experience by collaborating with experienced consultants, mapping customer journeys, and exploring AI-driven service improvements

Responsibilities

• Conducting research on customer service, digital transformation, and AI in service
• Exploring how AI can enhance customer service
• Supporting service agents
• Improving customer interactions
• Enabling more efficient service processes
• Presenting findings to internal teams and clients where relevant
• Assisting in discovery phases, including fit-gap analyses
• Supporting the preparation of workshops, presentations, and client deliverables
• Contributing to internal knowledge development and thought leadership
• Supporting business analysis activities, such as structuring problems
• Mapping customer service processes and customer journeys

Job description

Accenture Song in Amsterdam seeks a User Experience Architecture New Associate | Early Career to join as a thesis intern in February 2027. You will blend academic research with practical consultancy work, supporting client engagements and contributing to real transformation projects while developing your thesis in the customer service domain.

You will gain hands-on experience by collaborating with experienced consultants, mapping customer journeys, and exploring AI-driven service improvements