THE DUCHESS - Head Waiter/Waitress

THE ENTOURAGE GROUP; Amsterdam; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Employee discount at 35%

Family & Friends rate of 25%

25% staff discount at all THE ENTOURAGE GROUP restaurants

Job summary

THE ENTOURAGE GROUP is seeking a Head Waiter/Waitress for their Michelin Star restaurant, The Duchess Amsterdam. The ideal candidate will ensure excellent guest service, manage specific sections of the restaurant, and enhance the dining experience.

You will be responsible for supporting the restaurant's operations, staff management, and maintaining high service standards. Candidates should have prior fine-dining experience and strong communication skills. Join us in delivering memorable experiences for our guests!

Qualifications

• Previous experience as a Head Waiter/Waitress in a fine-dining restaurant is preferred.
• A strong desire to develop a career in high-end restaurants.
• Fluent speaking and writing in English.

Responsibilities

• Lead by example to ensure high standards filter through the team.
• Assist in the smooth running of the restaurant including staff management.
• Coordinate communication between the floor and kitchen team.

Skills

Excellent communication skills

Organizational and multitasking skills

Attentiveness and patience

Team player

Flexibility to work in shifts

Job description

The Venue

The Duchess Amsterdam is a stylish and sophisticated restaurant located in the heart of the city. The DUCHESS opened in June 2015 in Amsterdam’s historical KAS Bank building and was awarded a Michelin star in 2018. Its stunning interior is inspired by the Belle Époque era. Our restaurant cuisine can be described as nouveau‑Niçoise cuisine, a culmination of flavors from Southern France and Italy.

We depend on the enthusiasm, drive, and dedication of our employees to succeed. Join us in setting new standards for modern hospitality.

The Job

For our Michelin Star restaurant, we are looking for new “shining stars” who will make sure that our guests have an amazing experience. A warm smile and a friendly conversation go a long way in making someone feel welcomed and our THE DUCHESS team ensures a great and lasting impression of the overall experience.

Head Waiter/Waitress – you are responsible for the efficient and friendly manner of serving our guests and ensuring that our guests are experiencing an incredible time. Our head waiter is aware of all the guests’ requests and you make sure that each request is handled promptly and effectively. You oversee all the sections in the restaurant and are able to make sure all our guests are served with high quality.

Ultimately, you'll ensure that we provide excellent guest service and a pleasant dining experience to our guests, always with a smile. For this role, you should be people‑skilled, motivated, and capable of making our guests have an unforgettable dining experience from the moment they arrive until their departure. The ideal candidate has excellent communication skills, a passion for hospitality, and thrives in a team‑based environment.

Responsibilities

• Be able to lead by example to ensure your high standards filter through the floor team
• Be fully responsible for assisting in the smooth running of the restaurant, staff management and training along with ordering and stock control
• Report to the Assistant General Manager
• Present menu and provide detailed information when asked (e.g. about the shared‑dining concept, ingredients or potential food allergies)
• Offer menu recommendations upon request
• Coordinate the communication between the floor and the kitchen team
• Coordinate the table settings
• Positive attitude and aim to provide great communication skills

Requirements

• Previous experience as a Head Waiter/Waitress in a fine‑dining restaurant is preferred
• Strong team player
• A strong desire to develop a career in high‑end restaurants
• Attentiveness and patience for guests
• Aim to deliver excellent presentation skills
• Organizational and multitasking skills, with the ability to perform well in a fast‑paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• Fluent speaking and writing in English
• You live in Amsterdam (or nearby)

Benefits

• Annual in-house experience within the Sircle Collection Hotels (The Netherlands, Spain, Germany and Austria)
• Discount: Employee rate (35%) and Family & Friends rate (25%)
• 25% staff discount throughout THE ENTOURAGE GROUP restaurants
• Sale moments at XBANK (10%)