Technology Manager Payments

nngroup; Den Haag; On-site; EUR 8,400 - 11,000; Full time

Benefits offered by this job

13th month

Holiday allowance

Pension BeFrank

Training opportunities

NS travel card

Home office allowance

Internet allowance

Job summary

NN Bank in The Hague is seeking a Technology Manager Payments to lead end-to-end technology management for the Daily Banking Payments domain, building and coaching a team of about 20 experts.

You will shape the technology strategy, align with governance, manage vendors, assure 24/7 availability, and drive risk and regulatory compliance, including DORA, in a highly regulated banking environment.

Qualifications

• 5+ years of technology management experience in the Dutch banking industry.
• End-to-end IT operations and 24/7 high‑performance value chains.
• Strong understanding of daily banking IT demands including risk management and regulatory requirements.
• Extensive experience in IT vendor management, SaaS deployment and SLA monitoring.
• Leadership to inspire and develop teams and drive results.

Responsibilities

• Translate the Payments domain goals into a Technology roadmap and change portfolio; ensure alignment with guardrails at bank and NN Group level.
• Identify and fulfill long‑term staff needs; align team skills to emerging technologies.
• End‑to‑end management of the Payments domain's products with 24/7 availability and quality.
• Oversee IT vendors and stakeholders; monitor SLA performance and manage expectations.
• Drive cybersecurity, resilience and regulatory compliance (including DORA) and lead risk mitigation.

Skills

Tech management

IT operations

Vendor management

SaaS deployment

Team leadership

Job description

Bridging business goals and IT in a complex SaaS-only environment to deliver measurable value: that's your challenge as Technology Manager Payments at NN Bank in The Hague. As one of the Netherlands' leading mid-size banks, we manage the financial interests of over a million customers. And you will be responsible for the end-to-end technology management of the Daily Banking Payments domain, for which you will build and lead a 20-strong team. Would you like to help drive our technology transformation and shape NN Bank's future?

What you are going to do

This is an exciting time for you to join us, as we are aligning our capabilities and organisation to NN Daily Banking's technology transformation. That means you will build and manage a team of some 20 experts, including software developers, information analysts and quality assurance engineers. In your team, you will create a culture of ownership, collaboration and continuous improvement. And as a member of the Daily Banking's Technology Management Team, you will contribute to shaping and embedding our technology strategy.

Your main responsibilities include:

• Liaising with the Payments domain Lead and translating the domain's goals into a Technology roadmap and change portfolio. Ensuring alignment with the tech guardrails at bank and NN Group level, you will be responsible for the Payments domain's entire technology lifecycle
• Identifying and fulfilling long-term staff needs, which includes matching your team's skills and capabilities to the demands of emerging technologies
• End-to-end management of the Payments domain's products, securing 24/7 availability, performance and stability. And you ensure that deliverables meet client and business needs, while meeting our own strict quality standards
• Managing IT vendors and stakeholders. A crucial part of your role is monitoring and securing vendor SLA compliance, which is critical to our 24/7 operations. In addition, you will liaise with the Payments domain's stakeholders to identify needs, prioritise activities, and manage expectations
• Control and risk management, driving cybersecurity, resilience and stability. You instil risk awareness in your team and vendors. And you harness the latest technologies to mitigate risks, while ensuring compliance with the strict banking industry regulations, including DORA. By providing leadership during emergencies, you minimise business disruption

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves.

• A salary between €8,446 and €11,262 based on 40 hours per week and depending on your knowledge and experience. 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and 3 Diversity Days
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled
• Allowances for setting up your home office and for internet use

Who you are

You thrive on working at the intersection of IT operations, innovation and business strategy in a highly regulated environment. Harnessing your strategic oversight and uncovering underlying business needs, you know how to define strong actionable roadmaps with clear deliverables. And you leverage your communication and stakeholder management skills to interact effortlessly with technical and non-technical stakeholders across the business, technology, risk and vendors.

You also have

• At least 5 years of technology management experience in the Dutch banking industry. This provides you with the oversight you need in this demanding environment
• Proven experience in end-to-end IT operations and an excellent understanding of what it takes to manage reliable, high-performance 24/7 value chains
• A strong understanding of the demands that Daily banking processes put on IT, ranging from IT risk management and control frameworks to regulatory requirements
• Extensive experience in IT vendor management, SaaS deployment and SLA performance monitoring
• The management skills needed to inspire and develop teams, and drive resounding results

Who you will work with

Your home base is Daily Banking Technology, which is part of the Technology & Operations (T&O) department. Drawing talent from our 80-strong Daily Banking Technology team in The Hague, you will build and develop your own team. With your internationally diverse team you will create a collaborative and open culture in which ownership and entrepreneurship thrive. In addition, you will join the Management Team of Daily Banking Technology and the T&O Leadership Team. We share a drive to future-proof our business and shape our