Technology Manager Payments

NN Personeel B.V.; Den Haag; On-site; EUR 94,000 - 126,000; Full time

Benefits offered by this job

13th month salary

Holiday allowance

27 vacation days

BeFrank pension

Training opportunities

NS Business Card 2nd class travel

Home office allowance

Internet allowance

Job summary

NN Bank in The Hague is seeking a Technology Manager Payments to lead a ~20-person team and drive end-to-end technology management for Daily Banking Payments. You will shape the technology strategy, manage vendors and ensure 24/7 availability and resilience, all while meeting strict regulatory requirements.

You will build a culture of ownership and collaboration, align roadmaps with domain goals, and report to the Daily Banking Technology leadership.

Qualifications

• At least 5 years of technology management experience in the Dutch banking industry.
• End-to-end IT operations experience and the ability to manage reliable 24/7 value chains.
• Strong understanding of IT risk management, control frameworks and regulatory requirements in daily banking.
• Extensive experience in IT vendor management, SaaS deployment and SLA performance monitoring.
• Demonstrated leadership to inspire and develop teams and drive results.

Responsibilities

• Liaise with the Payments domain Lead and translate goals into a Technology roadmap and change portfolio.
• Oversee the Payments domain's technology lifecycle, ensuring guardrails and compliance.
• Identify long-term staff needs and align skills to emerging technologies.
• Manage end-to-end delivery, 24/7 availability, performance, and quality of deliverables.
• Monitor vendor SLA performance and manage stakeholder expectations.
• Drive cybersecurity, resilience and stability, ensuring compliance with banking regulations including DORA.
• Provide leadership during emergencies to minimise business disruption.

Skills

Technology management

IT operations

Vendor management

SaaS deployment

SLA monitoring

Stakeholder management

Leadership

Job description

Bridging business goals and IT in a complex SaaS-only environment to deliver measurable value: that’s your challenge as Technology Manager Payments at NN Bank in The Hague. As one of the Netherlands’ leading mid-size banks, we manage the financial interests of over a million customers. And you will be responsible for the end-to-end technology management of the Daily Banking Payments domain, for which you will build and lead a 20-strong team. Would you like to help drive our technology transformation and shape NN Bank’s future?

What you are going to do

This is an exciting time for you to join us, as we are aligning our capabilities and organisation to NN Daily Banking‘s technology transformation. That means you will build and manage a team of some 20 experts, including software developers, information analysts and quality assurance engineers. In your team, you will create a culture of ownership, collaboration and continuous improvement. And as a member of the Daily Banking’s Technology Management Team, you will contribute to shaping and embedding our technology strategy.

Your main responsibilities include

• Liaising with the Payments domain Lead and translating the domain’s goals into a Technology roadmap and change portfolio.
• Ensuring alignment with the tech guardrails at bank and NN Group level, you will be responsible for the Payments domain’s entire technology lifecycle
• Identifying and fulfilling long-term staff needs, which includes matching your team’s skills and capabilities to the demands of emerging technologies
• End-to-end management of the Payments domain’s products, securing 24/7 availability, performance and stability. And you ensure that deliverables meet client and business needs, while meeting our own strict quality standards
• Managing IT vendors and stakeholders. A crucial part of your role is monitoring and securing vendor SLA compliance, which is critical to our 24/7 operations.
• In addition, you will liaise with the Payments domain’s stakeholders to identify needs, prioritise activities, and manage expectations
• Control and risk management, driving cybersecurity, resilience and stability. You instil risk awareness in your team and vendors. And you harness the latest technologies to mitigate risks, while ensuring compliance with the strict banking industry regulations, including DORA.
• By providing leadership during emergencies, you minimise business disruption

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves.

We offer you:

• A salary between €8,446 and €11,262 based on 40 hours per week and depending on your knowledge and experience.
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and 3 Diversity Days
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately.
• Do you prefer to travel with your own transport? Then you can declare the kilometres travelled
• Allowances for setting up your home office and for internet use

Who you are

You thrive on working at the intersection of IT operations, innovation and business strategy in a highly regulated environment. Harnessing your strategic oversight and uncovering underlying business needs, you know how to define strong actionable roadmaps with clear deliverables. And you leverage your communication and stakeholder management skills to interact effortlessly with technical and non-technical stakeholders across the business, technology, risk and vendors.

You also have:

• At least 5 years of technology management experience in the Dutch banking industry.
• This provides you with the oversight you need in this demanding environment
• Proven experience in end-to-end IT operations and an excellent understanding of what it takes to manage reliable, high-performance 24/7 value chains
• A strong understanding of the demands that Daily banking processes put on IT, ranging from IT risk management and control frameworks to regulatory requirements
• Extensive experience in IT vendor management, SaaS deployment and SLA performance monitoring
• The management skills needed to inspire and develop teams, and drive resounding results

Who you will work with

Your home base is Daily Banking Technology, which is part of the Technology & Operations (T&O) department. Drawing talent from our 80-strong Daily Banking Technology team in The Hague, you will build and develop your own team. With your internationally diverse team you will create a collaborative and open culture in which ownership and entrepreneurship thrive. In addition, you will join the Management Team of Daily Banking Technology and the T&O Leadership Team. We share a drive to future-proof our business and shape our technology transformation. And we will give you all the support you need to grow your career.

Any questions?

Any questions about the process can be directed to Danitscha Vrolijk-Mahadew (Talent Acquisition Specialist), via [e-mail]

NN Netherlands is the head office of NN Group, a financial services group with over 180 years of history, helping people care for what matters most to them. We are committed to the financial, physical, and mental well-being of our colleagues and customers – through our products, services, and meaningful advice.

Benefits of working for NN Group Netherlands

Continuous development – Your career progression matters. We support you with a wide range of learning opportunities and a generous training budget to help you reach your full potential.

Meaningful impact – At NN, we invest our time and expertise in making a meaningful difference – for people and the planet. Purpose-driven work is part of our DNA.

Work-life balance – Vitality is key. Our diverse health and well-being offerings help you stay energised and balanced, both at work and beyond.

Diversity & Inclusion

Our approach to diversity and inclusion is simple. It is about embracing everyone. Our networks play a crucial role in achieving our D&I goals. They aim for meaningful change and create many opportunities to engage, connect and support colleagues. Everyone at NN can take an active part in multiple networks including NN Pride, NN Cultural Diversity Network, NN Young Professionals, Woman in Leadership Network and NN Neurodiversity network.

Top Employer

We are proud to be certified as a Top Employer for the 15th year in a row in 2026. The Top Employers Institute certificate recognizes organizations that consciously choose to put their employees first.