Technical Team Lead

VA Imaging; Eindhoven; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Personal development budget

Pension plan

Team events

Remote work up to 15 days/year

Job summary

VA Imaging is seeking a Team Lead Vision Support to guide our international Vision Support team from our Eindhoven HQ. You will coach engineers, organize daily activities, and drive resolution of complex machine vision issues while aligning with Sales and product teams.

You’ll manage performance, foster knowledge sharing, and shape processes for high-quality customer service. A technical background and leadership experience are essential, with remote work allowed up to 15 days per year.

Qualifications

• At least 2 years of proven experience leading a technical support team.
• Bachelor's degree in a technical field or equivalent experience.
• Strong leadership and coaching skills.
• Independent, proactive and results-driven.
• Analytical and solution-oriented mindset.

Responsibilities

• Lead, coach and develop the Vision Support team and drive professional growth.
• Organize and prioritize daily support activities with high-quality service.
• Guide the team in resolving complex technical issues and solutions.
• Monitor performance and continuously improve processes and service.
• Encourage knowledge sharing and collaboration within the team.
• Work with Sales to meet customer needs and priorities.

Skills

Leadership

People management

Machine vision

Technical background

Analytical mindset

Proactive

Communication

Education

Bachelor's degree in a technical field

Job description

TEAM LEAD VISION SUPPORT

At VA Imaging, we work with innovative industrial camera technology used in a wide range of applications. Our goal? Happy customers and long-term relationships! As our international company continues to grow, we're looking for an experienced Team lead Vision Support.

Are you a technical support leader who enjoys developing people, solving challenges and improving customer service?

In this role, you'll lead and coach our Vision Support team, ensuring excellent technical support for customers worldwide. You'll coordinate daily vision support, guide your team through technical challenges and continuously improve our support processes. A strong technical background is essential; experience in machine vision is a plus!

You’ll work from our modern HQ in Eindhoven, collaborating closely with our international Sales teams worldwide.

Your daily tasks:

• Lead, coach and develop the Vision Support team, encouraging professional growth and strong team performance.
• Organize and prioritize daily support activities, ensuring timely and high-quality customer service.
• Guide the team in resolving complex technical issues and finding effective solutions.
• Monitor support performance and continuously improve processes, workflows and service quality.
• Encourage technical knowledge sharing and collaboration within the team.
• Work closely with Sales to ensure technical support meets customer needs and commercial priorities.

What do we expect from you?

• At least 2 years of proven experience leading a technical support team - a must-have!
• Bachelor's degree in a technical field or equivalent experience.
• Strong technical background; machine vision experience is a plus.
• Strong leadership and coaching skills
• Independent, proactive and results-driven
• Analytical and solution-oriented mindset
• Positive attitude and continuous improvement mindset

What can you expect?

• A full-time, office-based position at our modern Eindhoven location, with the flexibility to work remotely up to 15 days per year
• A challenging leadership role with opportunities to develop your team and make a real impact.
• An international work environment with plenty of opportunities for personal and professional growth.
• A yearly personal development budget for training, courses or books.
• Internal product training to develop your machine vision knowledge.
• A solid pension plan.
• A young, enthusiastic and collaborative team.
• Memorable team events, drinks and fun activities!

Any questions about the position? Our HR Manager, Kim Wessels, will be happy to help! Feel free to contact her at [e-mail].