Technical Support Specialist

We ARE Renewables; IJmuiden; On-site; EUR 55,000 - 75,000; Full time

Job summary

We ARE Renewables in IJmuiden, Netherlands, seeks a Technical Support Specialist – Offshore Wind to serve as the technical contact for offshore service technicians working on Vestas wind turbines. You will analyse complex issues, support remote fault finding, and ensure field teams have the necessary information, tools, and spare parts.

Office-based with occasional offshore deployment, you will travel to support complex malfunctions and later share knowledge to strengthen the service

Qualifications

• Proven experience as a Service Technician, Troubleshooter, or Technical Support Specialist working with wind turbines.
• Strong hands-on experience with Vestas turbines, preferably V80.
• Experience troubleshooting complex turbine malfunctions and analysing technical error messages.
• Strong understanding of wind turbine systems, maintenance, fault finding, and repair processes.

Responsibilities

• Act as the first point of contact for offshore technicians regarding complex technical malfunctions and troubleshooting.
• Analyse error messages and technical data from Vestas wind turbines and determine suitable remote troubleshooting solutions.
• Provide clear, practical technical instructions to service technicians in the field.
• Review feedback from technicians and define appropriate follow-up actions.
• Identify the required spare parts, tools, and equipment needed to complete repairs.
• Support technicians in preparing for maintenance and troubleshooting activities.
• Draft, update, and maintain technical documentation, procedures, and troubleshooting instructions.
• Collaborate closely with offshore technicians, engineering teams, planning, and other technical stakeholders.
• Support the resolution of complex turbine failures and contribute to continuous improvement of service processes.
• Occasionally work offshore on complex malfunctions, including 12-hour shifts when required.
• Share technical knowledge and support the development of technicians and the wider service organization.
• Ensure troubleshooting and technical support activities are performed safely, accurately, and efficiently.

Skills

Vestas turbines

Troubleshooting

Remote fault finding

MS Office

Clear communication

Tools

Vestas wind turbine tech

Job description

Technical Support Specialist – Offshore Wind (Vestas / Technical Troubleshooting)

As a Technical Support Specialist within an offshore wind service organization, you will act as the technical point of contact for offshore service technicians working on Vestas wind turbines. You will use your hands‑on turbine experience and strong troubleshooting skills to analyse complex technical issues, support remote fault finding, and ensure technicians have the right information, tools, and spare parts to carry out repairs safely and efficiently.

Working primarily from the IJmuiden office during regular Monday‑to‑Friday hours, you will combine technical expertise with clear communication and practical problem‑solving. You will occasionally travel offshore to support complex malfunctions and provide direct technical assistance in the field.

What will you do?

• Act as the first point of contact for offshore technicians regarding complex technical malfunctions and troubleshooting.
• Analyse error messages and technical data from Vestas wind turbines and determine suitable remote troubleshooting solutions.
• Provide clear, practical technical instructions to service technicians in the field.
• Review feedback from technicians and define appropriate follow‑up actions.
• Identify the required spare parts, tools, and equipment needed to complete repairs.
• Support technicians in preparing for maintenance and troubleshooting activities.
• Draft, update, and maintain technical documentation, procedures, and troubleshooting instructions.
• Analyse recurring technical issues and translate field data into concrete improvement measures.
• Collaborate closely with offshore technicians, engineering teams, planning, and other technical stakeholders.
• Support the resolution of complex turbine failures and contribute to continuous improvement of service processes.
• Occasionally work offshore on complex malfunctions, including 12‑hour shifts when required.
• Share technical knowledge and support the development of technicians and the wider service organization.
• Ensure troubleshooting and technical support activities are performed safely, accurately, and efficiently.

What do you bring?

• Proven experience as a Service Technician, Troubleshooter, or Technical Support Specialist working with Vestas wind turbines.
• Strong hands‑on experience with Vestas turbines, preferably V80.
• Experience troubleshooting complex turbine malfunctions and analysing technical error messages.
• Strong understanding of wind turbine systems, maintenance, fault finding, and repair processes.
• Strong analytical and problem‑solving skills with a practical, solution‑oriented approach.
• Ability to translate complex technical information into clear and practical instructions for field technicians.
• Experience supporting technicians remotely or providing technical assistance from an office environment is highly desirable.
• Strong communication and interpersonal skills.
• Accurate and structured way of working with a strong sense of responsibility.
• Ability to work effectively as part of a technical team.
• Experience with MS Office, including Word, Excel, and Teams.
• Willingness to occasionally work offshore for complex technical issues.
• A strong interest in supporting colleagues and sharing technical knowledge.

Languages

• Dutch: Fluent, written and spoken (mandatory)
• English: Fluent, written and spoken (mandatory)

Role: Technical Support Specialist – Offshore Wind

Location: IJmuiden, Netherlands

Working model: Office-based, Monday–Friday, with occasional offshore deployment

Working hours: Regular office hours

Offshore work: Occasional, including 12‑hour shifts for complex malfunctions

Training: Fully reimbursed training at the company's training center in Germany

Key Technology: Vestas wind turbines, preferably V80