Technical Support Engineer (High-Tech Printing)

Resolvo Engineering B.V.; Utrecht; Hybrid; EUR 46,000 - 55,000; Full time

Benefits offered by this job

Company car

Hybrid working options

30+ vacation days

One-year contract with potential for a

Job summary

Resolvo Engineering B.V. seeks a Technical Support Engineer to be the product specialist behind the printing press. You will work with sales, service and engineering, travel across Europe, and support customers from showroom demos to installation start-ups.

Role requires a graphic industry background, experience in application/technical support or pre-sales, and strong knowledge of production workflows. Hybrid work and a company car are offered.

Qualifications

• Experience in the graphic industry.
• Background in application support, technical support, print instruction or technical pre-sales.
• Understanding of workflow integration and production processes.
• Able to communicate effectively with operators and directors.
• Fluent in English; additional European languages (German or French) helpful due to travel.
• Willingness to travel regularly.

Responsibilities

• Understand a customer's production needs and show how the machine fits them.
• Prepare and run demos that convert prospects into customers.
• Translate complex applications into clear, convincing scenarios for the sales team.
• Support first installations and ensure smooth start-up.
• Assist customers with settings, workflow and application questions in early phase.
• Provide after-sales technical support and answer product questions.
• Share learnings with Sales and Product Management.
• Help build tools, processes and knowledge within the digital team.

Skills

Graphic industry

Application support

Technical pre-sales

Workflow integration

Production processes

Communication

Travel readiness

English fluency

Job description

The machine is the star. You are the one who makes it shine.

Picture this. A print company is about to invest in a new press, and the stakes are high. They have seen the brochures and heard the promises. Now they want proof.

That's where you walk in.

You load their paper, run their toughest job and let the press do its thing. The quality is razor sharp, and the room goes quiet for a second. Then the customer looks at you and says: "Okay. I'm convinced."

A few months later, you're back, this time at the customer's site. The new press has just been installed, the operators are a little nervous, and you're the one who gets them confident from day one. By the end of the week they're running jobs on their own, and they're already asking what else the machine can do.

That's a good week for a Technical Support Engineer.

The company

Our client builds high-end printing presses for the print and packaging industry, machines that people in the business know and respect. Its digital printing activities are growing fast, which means new customers, new applications and new challenges. The team needs another product expert who can show, explain and support, and who enjoys doing it.

Your role

You're the product specialist behind the machine, before and after the sale. You work with sales, service and engineering, and you're the one customers trust when it comes to what the machine can really do.

No two days are the same. One day you're in the showroom preparing a demo, the next you're on the phone with a customer who has a question, and the day after you're on a plane or on the road to an installation.

What you'll do:

• Understand a customer's production needs and show how the machine fits them
• Prepare and run demos that turn prospects into customers
• Turn complex applications into clear, convincing scenarios for the sales team
• Support first installations and make sure start-up goes smoothly
• Help customers with settings, workflow and application questions in the early phase
• Provide after-sales support and answer technical product questions
• Share what you learn with Sales and Product Management
• Help build tools, processes and knowledge within the digital team

You'll work closely with colleagues across Europe and travel regularly, mostly within Europe, to customers, exhibitions and other company locations.

Who you are

You know the print industry inside out, and you love explaining it. You're just as comfortable at a production line as at a boardroom table.

• You have a background in the graphic industry
• You come from application support, technical support, print instruction or technical pre-sales
• You understand workflow integration and production processes
• You talk easily with operators and with directors
• You are structured, self-driven and happy to build processes in a growing business
• You are fluent in English, which is the working language of the role
• You speak more than one European language? German or French will help you a lot, since much of the travel is within Europe
• You are ready to travel regularly

What you get

• Salary up to €4,500 gross per month, depending on experience and education
• Company car
• Hybrid working options
• 30+ vacation days
• One-year contract with the intention of a permanent position afterwards
• A key position in a growing, strategic part of the business
• A varied, international environment with real responsibility
• Training, development and room to grow towards a leadership role

Start date

As soon as possible.

Location

Utrecht region

Ready to be the one who makes the machine shine?

If you want to be the person customers trust, before and after the sale, we'd love to hear from you.