Technical Support Engineer – Healthcare IT & uOmnispace

United Imaging Healthcare Europe; Rotterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

United Imaging Healthcare Europe is seeking a hands-on Technical Support Engineer to serve as the regional escalation point for hospital IT teams across Europe, supporting uOmnispace server-client environments, Linux and Windows systems, and related software.

You will deploy, upgrade and troubleshoot, configure DICOM connectivity, advise on cybersecurity, and transfer knowledge to local service engineers to ensure reliable imaging workflows across multiple countries.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field, or equivalent practical experience.
• At least 5 years in healthcare IT, medical imaging IT, PACS, server support or enterprise software deployment.
• Strong hardware knowledge and RAS/RAID expertise.
• Strong networking skills: TCP/IP, VLANs, DNS, firewalls and VPNs.
• Linux administration with Windows experience and multi-user client-server systems.
• DICOM experience and knowledge of AE Titles, ports and Verification.

Responsibilities

• Regional technical support for uOmnispace, servers, workstations and related software across Europe.
• Deployment, configuration, upgrade and validation of server-client environments.
• Troubleshoot server/workstation hardware, Linux/Windows, storage, and logs.
• Diagnose network issues: TCP/IP, VLANs, routing, DNS, firewalls, VPNs, certificates.
• Configure DICOM connectivity with hospitals, PACS and VNA systems.
• Support IoT and remote service deployments following procedures.
• Ensure cybersecurity & data protection alignment with local policies.
• Document troubleshooting steps and transfer knowledge to local engineers.

Education

Bachelor's degree in IT/CS

Tools

VMware ESXi

Hyper-V

SQL

Bash

PowerShell

Job description

Location: Netherlands preferred; remote within Europe

Travel: Frequent travel across Europe, including occasional short-notice and multi-day assignments

About the Role

United Imaging Healthcare Europe is looking for a hands-on Technical Support Engineer to support uOmnispace and related server, workstation and connected service solutions across Europe.

uOmnispace is a server-based medical imaging and post-processing platform. It provides multi-user access through networked clients and connects with imaging modalities and PACS systems via DICOM.

This role will serve as the regional escalation point for local service engineers and support hospital IT teams during deployment, upgrade and complex troubleshooting.

Key Responsibilities

• Regional Support - Provide regional technical support for uOmnispace, servers, workstations and related software.
• Deployment - Support installation, configuration, upgrade and validation of uOmnispace server-client environments.
• System Troubleshooting - Troubleshoot server and workstation hardware, Linux and Windows systems, storage, performance, services and system logs.
• Network Diagnostics - Diagnose network issues involving TCP/IP, VLANs, routing, DNS, firewalls, VPNs, proxy servers, ports and certificates.
• DICOM Integration - Configure and troubleshoot DICOM connectivity with United Imaging and third-party modalities, PACS and VNA systems.
• IoT & Remote Services - Support deployment of United Imaging IoT and remote service solutions according to approved procedures.
• Cybersecurity & Compliance - Work with hospital IT teams to meet European and country-specific cybersecurity, data protection and access-control requirements.
• Documentation & Knowledge Transfer - Maintain troubleshooting guides and case documentation, and transfer technical knowledge to local service engineers.

Required Qualifications

• Bachelor's degree in IT, Computer Science, Network Engineering, Biomedical Engineering or a related field, or equivalent practical experience.
• At least 5 years of relevant experience in healthcare IT, medical imaging IT, PACS, server support or enterprise software deployment.
• Strong hands-on knowledge of computer and server hardware, including CPU, memory, GPU, RAID, storage and network interfaces.
• Strong practical networking knowledge, including TCP/IP, subnetting, VLANs, routing, DNS, firewalls, VPNs and network troubleshooting tools.
• Hands-on Linux administration and troubleshooting experience, with working knowledge of Windows environments.
• Experience supporting multi-user client-server systems and preferably virtualized environments.
• Practical knowledge of DICOM communication, including AE Titles, ports, Verification, Storage, Worklist and Query/Retrieve.
• Experience with PACS, medical imaging equipment or other hospital IT systems.
• Working knowledge of European healthcare cybersecurity and data protection requirements, with the ability to adapt deployments to local hospital and country-specific policies.
• Strong troubleshooting, customer communication and technical documentation skills.
• English proficiency at B2 level or above.
• Willingness and ability to travel frequently across Europe.

Preferred Qualifications

• Experience with uOmnispace or similar platforms.
• Experience with VMware ESXi, Hyper-V, SQL, Bash or PowerShell.
• Experience deploying IoT, remote monitoring or secure remote service connections.
• Familiarity with European healthcare security frameworks such as NEN 7510, BSI/KRITIS, HDS/ANSSI or NHS DSPT/DTAC.
• Additional European languages and experience supporting hospital IT environments in Western or Northern Europe.