Technical Services Resource Planner

Dover-Corporation; Amsterdam; On-site; EUR 65,000 - 88,000; Full time

Job summary

Dover Imaging & Identification (DII) in Amsterdam is seeking a highly organized Technical Services Resource Planner to manage field service operations, schedule resources, and deliver excellent customer support in a fast-paced environment.

You will create service orders, maintain SAP FSM planning boards, process installations and repairs in SAP ERP, handle service contracts, and coordinate parts, invoices and quotes with a strong focus on accuracy and customer satisfaction.

Qualifications

• Experience in resource planning in fast-paced environments.
• Strong administration focus and attention to detail.
• Fluency in Dutch and English; French is a plus.
• Experience with SAP ECC and SAP FSM.
• Proficient in MS Office, especially Outlook and Excel.
• Excellent organizational and time-management skills.
• Customer-oriented with strong interpersonal skills.

Responsibilities

• Create service orders and allocate field service resources.
• Maintain SAP FSM planning board to optimize resources.
• Process installations and repairs in SAP ERP.
• Manage service contracts, parts orders and preventive maintenance.
• Handle invoicing, credits, and PO processing.
• Determine stock availability and arrange parts shipments.
• Prepare and send quotations for services.

Skills

Resource planning

Administration

Customer service

Dutch-English fluency

Troubleshooting

Time management

Tools

SAP ECC

SAP FSM

ERP system

MS Excel

MS Outlook

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.The Role:We are looking for a highly organized and motivated Technical Services Resource Planner to manage field service operations, ensuring efficient scheduling, resource optimization, and excellent customer support within a fast-paced environment.What you will do:Create service orders and allocate Field Service Resources to respond promptly to customer service requests.Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.Determine service stock availability and process advance shipments and returns of service parts.Prepare and send quotations for services to customers.What you need to have:Experience working within resource planning or similar highly demanding, fast paced environments with a strong administration focusMust be fluent in both Dutch and English. An understanding of French would be beneficial but is not a necessityProven experience of working with SAP ECC and SAP FSMAbility to demonstrate logical thinking process and troubleshootingGood organizational skills and ability to set priorities and manage time effectively.Strong interpersonal, customer oriented and relationship management skills.Proficient with MS Office, especially Outlook and Excel.Ability to work independently.You’ll only be the right candidate if you are aligned to our values and culture:Collaborative entrepreneurial spiritWinning through customersHigh ethical standards, openness and trustExpectations for resultsRespect and value peopleIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from youAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.