Technical Service Support Engineer

Lely; Maassluis; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Up to 8 weeks of vacation per year

Strong pension plan

Access to sports facilities

Healthy company restaurant

Flexible hours

Job summary

Lely, based in Maassluis, is seeking a Technical Service Support Engineer to enhance global support systems. You will coordinate complex technical challenges and act as a liaison between stakeholders to ensure product improvements.

The ideal candidate should have a relevant degree, strong analytical and communication skills, and be fluent in English. Lely offers an international work environment with excellent employment conditions, including training opportunities and a healthy work-life balance.

Qualifications

• Experience in a technical service or support environment.
• Ability to translate complex problems into structured improvements.
• Capacity to create overview, set priorities, and coordinate across different stakeholders.

Responsibilities

• Coordinate the resolution of complex technical issues.
• Analyze recurring issues and translate them into structural improvements.
• Act as a key connector between field insights and product teams.

Skills

Strong analytical skills

Technical systems affinity

Strong communication skills

Fluency in English

Education

HBO or WO degree in Technical Business Administration or similar

Job description

At Lely’s global technical support organization, technology, service and operations come together. From Lely Campus in Maassluis, you take ownership of complex technical topics and translate them into structural improvements across our global network.

As a Technical Service Support Engineer within the Manure team, you work from headquarters and support colleagues across the world. You are not working on machines on farms. Instead, you coordinate and guide the resolution of complex technical challenges, while strengthening how we support our products globally.

You support the Lely Clusters, our regional organizations across the world, who in turn support Lely Centers and farmers locally. In this position, you act as a key connector between the field, product development and internal stakeholders, ensuring that insights from daily farm operations are translated into improvements in products, processes and support.

Together with your team, you contribute to systems such as the Discovery Scraper, the Discovery Collector and the N-Capture solution within Lely Sphere, helping to improve animal welfare, farm efficiency and sustainability.

As part of the team, you participate in the 24/7 on-call support rotation, ensuring continuous support for our global network.

Key responsibilities include:

• Coordinating the resolution of complex technical issues, supporting Lely Clusters and ensuring effective follow-up.
• Analyzing recurring issues and translating them into structural improvements together with Product Development and Product Management.
• Acting as a key connector between field insights, product teams and internal stakeholders.
• Driving continuous improvement by identifying patterns in data and initiating process or product optimizations.
• Contributing to knowledge development by improving training materials, documentation and knowledge sharing.
• Validating new solutions and improvements to ensure they meet Lely quality and reliability standards.

What is your experience?

You enjoy bringing structure to complex technical environments and feel comfortable taking ownership in an international context. You understand how systems work and know how to translate technical challenges into sustainable improvements.

Additionally, you bring the following:

• A completed HBO or WO degree, for example in Technical Business Administration or a similar field
• Experience in a technical service or support environment
• Strong analytical skills and the ability to translate complex problems into structured improvements
• The ability to create overview, set priorities and coordinate across different stakeholders
• Affinity with technical systems and processes
• Strong communication skills to collaborate effectively across teams and regions
• Fluency in English, both spoken and written, and willingness to learn Dutch over time

Even if you do not meet every requirement yet, we encourage you to apply. We believe that motivation and growth potential are just as important as experience.

What you can expect from us

Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You help make the agricultural sector future-proof, and we ensure you have all the space, resources, and support you need to do so.

• An international working environment with room for initiative and entrepreneurship.
• Excellent employment conditions, including up to 8 weeks of vacation per year and a strong pension plan.
• Strong career development opportunities: you are in control of your growth and can choose from various training programs through our Lely Academy, ranging from personal development to role-specific courses.
• Our modern Lely Campus offers extensive daily access to sports facilities: an indoor gym, outdoor padel courts, basketball and volleyball courts, table tennis, and table football. You can join Hyrox workouts or sign up for personal training, and challenge colleagues during an active break.
• Enjoy fresh coffee and tea from our in-house barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.
• A healthy work-life balance thanks to our hybrid working policy: you work at least three days per week on campus, with flexible hours and plenty of opportunity to spend additional time on‑site.
• You have the opportunity to participate in a preventative medical check‑up.
• A free shuttle bus takes you to and from the metro in Maassluis, ensuring your workday starts and ends smoothly.
• Success should be celebrated: from anniversaries to holiday parties, at Lely we know how to do it.

Lely is an innovative leader in automated systems for dairy farmers worldwide.